Health Record Clerk (Temp)

About the Role

The Health Record Clerk supports all health record management activities for Family HealthCare Network.

Responsibilities

• Responds to requests for health records and dental information.
• Assists patients, family members, legal guardians/representatives, and referral sources with records requests or other information in accordance with federal, state, and FHCN guidelines.
• Receives authorizations for release of records and determines HIPAA compliance; returns noncompliant authorizations to requesters and follows HIPAA privacy and confidentiality regulations.
• Responds to phone inquiries and in-person requests regarding the status of health records, including assisting patients with completion of authorization forms.
• Ensures requests are completed accurately and meet all FHCN and state-mandated requirements.
• Coordinates with outside copy services and schedules copy/retrieval appointments within required time frames.
• Verifies patient demographic information and facilitates corrections according to procedures.
• Maintains and operates a variety of health record indexes, storage, and retrieval systems.
• Ensures subpoena requests are completed in accordance with specified timeframes; collects fees for subpoenas and some medical releases and forwards to finance daily.
• Supports healthcare scanning and indexing activities.
• Processes and stores health documents in the electronic health record (EHR) system.
• Performs quality reviews of scanned images to ensure information integrity by reconciling paper documents with their imaged counterparts.
• Forwards scanned documents through the EHR for provider review and signature.
• Closes referrals and other orders based on received consultation reports.
• Updates the Clinical Decision Support System (CDSS) based on received consultation reports.
• Retrieves documents from hospitals’ records systems and transfers them to FHCN’s EHR.
• Addresses health record issues as they arise and makes decisions to resolve them appropriately.
• Verifies authorization and prioritizes records requests while providing excellent customer service for internal and external customers.
• Includes appropriate people in the decision-making process and makes timely decisions.
• Adheres to the Attendance and Absenteeism Policy; regular attendance is considered an essential function of the position.
• Ability to work at any FHCN location, including at the beginning or during a shift based on business need.
• Performs other duties as assigned.

Requirements

• Effective June 1, 2026, all individuals hired must:
  • Have proof of completion of high school with a minimum overall GPA of 2.5 or completion of General Educational Development (GED) with a minimum overall score of 162.5.
  • If an individual has completed a higher-level degree with a stronger GPA, they may provide proof of GPA from that degree in lieu of the high school diploma.
  • Have a minimum of two years of experience and knowledge of medical records, processes, and practices.
• Ability to prepare basic correspondence and simple reports in Microsoft Word.
• Ability to use Microsoft Excel to create tables and simple displays of information.
• Ability to create basic presentations in Microsoft PowerPoint.

Skills

• Effectively communicates routine or non-technical information to coworkers and others.
• Proficient in written communication (including electronic correspondence) and verbal presentations.

Physical Demands

The physical demands described are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly required to sit and use repetitive hand movements for typing and grasping.
• Frequently required to stand or walk.
• Occasionally required to lift and/or move up to 20 pounds.

Pay

Hourly rate ranges from $21.00 to $28.60.