HEALTH PARTNERS DIRECTOR OPERATIONS

Essential Duties

• Supervise direct report management personnel and collaborate with all other regional management group (RMG) management functions and centralized corporate functions supporting the RMG.
• Partner with the Market Medical Director (MMD) and Market APP Lead (MAL) as needed on clinical matters.
• Maintain a consistent and productive culture across responsible departments that prioritizes collaboration, respect, and accountability.
• Evaluate opportunities for clinical integration and patient centeredness consistent with the mission, vision, values, and goals of the health system.
• Support identification and implementation of strategies for responsible departments’ services quality, growth, and expansion.
• Support operational implementation of UM-H Corp and Michigan Medicine patient quality and safety programs, compliance programs, population health programs, and other initiatives that impact clinical operations.
• Enhance employee engagement and foster a culture of collaboration and enthusiasm, with commitment to patient-centered, top-of-license, team-based care.
• Support the Market Director Operations (MDO) to identify scope location and service expansion opportunities, contribute to feasibility planning, and lead implementation of approved plans.
• Embrace the importance of system collaboration and work effectively with Regional Medical Group (RMG) departments, UM-H Corp Hospital Leaders, Department Administrators, colleagues, and senior management to achieve system goals.

Job Requirements

• Bachelor’s degree and a minimum of three (3) years of leadership experience in physician practice management across multiple sites and specialties OR
• Associate’s degree and a minimum of five (5) years of leadership experience in physician practice management across multiple sites and specialties OR
• High school diploma and a minimum of seven (7) years of leadership experience in physician practice management across multiple sites and specialties
• Master’s degree in health services management (MHA or MPH) or business administration (MBA) or equivalent degree is preferred.

Specialized Knowledge and Skills

• Detailed knowledge of physician practice management systems with the ability to quickly analyze and identify opportunities for operational and financial optimization and efficiency.
• Proven leadership skills in training/mentoring employees; demonstrated negotiation skills.
• Track record of developing productive relationships with physicians and advanced practice providers.
• Practice site and ancillary ambulatory operations consolidation and/or merger and acquisition experience preferred.
• Value and build collaborative culture and spirit, empowering others to take action and proactively resolve conflict.
• Focus on the needs of patients and continuously strive toward improvement.
• Set and achieve high standards of performance.
• Continuously serve as a role model for others.
• Improve performance by introducing unique and leading-edge operating models.
• Encourage, actively listen to, and act upon new ideas from employees.
• Challenge the status quo.
• Set and achieve goals that are clear, measurable, and challenging.
• Align and realize department objectives with overall UM-H Corp goals.
• Inspire and challenge others to reach their full potential by celebrating the accomplishments of others, effectively providing feedback to staff and colleagues, and recruiting/retaining exemplary staff.
• Listen openly to others, communicate transparently, and follow through in a timely manner.
• Champion diversity to ensure department’s workforce represents the community served at all levels in the organization and take into account the diversity of the patient population.
• Treat everyone with courtesy and compassion recognizing individual uniqueness and needs.
• Ability to carefully listen, maintain impartiality, demonstrate impeccable integrity, collegial, and team-oriented.
• Demonstrated ability in financial stewardship and knowledge to navigate complex, highly integrated business solutions.
• Strong analytical skills with the ability to proactively identify operational challenges and develop feasible actions to course correct.
• Excellent verbal and written communication, organizational, and planning skills.
• Working knowledge of all relevant regulatory requirements and industry standards.
• The ability to plan, organize, coordinate, direct, and lead, holding colleagues accountable to initiative progress.