Health Insurance Verification Representative

About the Role

Connect customers with licensed health insurance agents by verifying eligibility and asking screening questions over the phone. In this role, you’ll handle fast-paced, script-driven calls that require professionalism, accuracy, and a positive, sales-forward attitude. This program is looking for contractors who want to work at least 15 hours a week.

Responsibilities

• Handle inbound and outbound calls from prospective customers seeking health insurance information.
• Quickly establish rapport and gather key information to determine eligibility and interest.
• Follow a scripted call flow to ensure accurate pre-qualification.
• Ask screening questions and verify details (age, ZIP code, insurance status, etc.).
• Transfer qualified and interested callers to licensed agents using internal call transfer systems.
• Handle non-qualified calls with professionalism and follow the proper wrap-up process.
• Accurately document call details and dispositions in the system.
• Maintain compliance with all scripts, regulatory guidelines, and internal quality standards.

Benefits

• Work from Home: Ditch the commute and enjoy the comfort of home.
• Flexible Hours: Set your own schedule and work when it's convenient for you.
• Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.
• Supportive Environment: We’re here to help every step of the way!

Pay

Earn up to $0.30 per customer interaction minute (roughly equates to $18/hour). Contractors are guaranteed a minimum of 39 minutes for each hour if logged in and available for the full 60 minutes.

Skills

• Excellent customer service skills needed to build rapport and assist customers.
• Sales skills needed to "assume the sale" and encourage customers to take the next step and speak with a licensed insurance agent.
• Multi-tasking skills & attention to detail needed to engage with customers while navigating online systems.
• No previous insurance experience is needed.

Schedule

Flexible schedule opportunities – you choose your hours! Client hours of operation are Monday-Friday, 8am - 5pm.

Work Environment Requirements

• Quiet, uninterrupted workspace.

Technology Requirements

• Personal computer (no tablet).
• Broadband internet connection, with at least 10 Mbps download speed.
• Wired internet connection, like Cable, Fiber Optic or DSL (no Wi-Fi or mobile internet).
• Windows 11 operating system.
• Wired USB headset with microphone (gaming headsets not accepted).
• Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple's Boot Camp utility.
• Dual monitors.

Full PC requirements are listed here.