Health Information Technology (HIT) Training & Support Specialist

Summary of Responsibilities

Deliver impactful, recurring, and on-demand EHR training sessions that empower UHC staff to use the system to its full potential.

Be the go-to expert for EMR system support, troubleshooting, resolving issues, and ensuring smooth system operation.

Collaborate with system vendors to ensure prompt resolution of application issues and continuous system improvement.

Provide on-call support, ensuring expert assistance is available when it’s needed most.

Take on exciting projects and new challenges to continuously contribute to the organization’s success and growth.

Performance Area 1: HIT Training & Support

• Create innovative, hands-on training sessions to ensure all staff are equipped with the skills to maximize the use of clinical information systems.
• Create practical, easy-to-understand job aids that streamline user responsibilities and increase operational efficiency.
• Collaborate with cross-functional teams to develop user workflows that enhance system functionality and optimize daily operations.
• Track and manage support requests to ensure all issues are addressed promptly and effectively.
• Test system upgrades to ensure they deliver the expected functionality and improvements.
• Work closely with the Data Management & Analytics team to validate reports and ensure data accuracy.
• Evaluate and suggest new system enhancements to keep the technology ahead of the curve and improve user experience.
• Provide on-site support to new and existing clinics upon request.

Performance Area 2: General Corporate Expectations

• Engage actively in all meetings (department, program, staff) to stay informed and contribute to team success.
• Pursue ongoing professional development through workshops and seminars, ensuring your skills remain cutting-edge and aligned with organizational goals.
• Support the health center’s needs by working flexible or extended hours, especially when urgent support is required.
• Travel to various UHC health centers as needed, ensuring consistent support across the organization.
• Embody the organizational mission, contributing to the delivery of accessible, high-quality healthcare to the community.
• Adapt to new duties as they arise, demonstrating flexibility and a commitment to team goals.
• Maintain strict confidentiality and adhere to HIPAA regulations, protecting patient and staff information with the highest standards.
• Foster a positive, collaborative environment, displaying professionalism and respect in all interactions with staff, patients, and partners.
• Promote teamwork, ensuring clear communication and cooperation across departments.
• Adhere to the organization's dress code, maintaining a professional appearance in all work-related settings.
• Execute other work-related tasks as assigned by the supervisor, with duties subject to change based on departmental needs, either formally or informally, verbally or in writing.

Education

Associate degree or equivalent. Bachelor’s degree preferred, equivalent experience can be used leu of degree.

Licenses/Certifications

Health Information Technology Certification or other relevant certifications preferred.

Prior Experience

A minimum of 2 years’ experience in a health center setting. Proven expertise in the use, support, and/or training of Clinical Information Systems.

Skills

• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong presentation and communication skills.
• Familiarity with adult learning principles and training techniques.
• Ability to adapt to changing needs with flexibility and reliability.
• Excellent problem-solving abilities, with sound judgment.
• Strong multitasking and organizational skills in a fast-paced environment.
• Superior customer service skills, including emotional intelligence and patience.
• Professional demeanor, exhibiting accountability, competence, and self-regulation.