Health Information Systems Specialist

Core Functions

• Serve as the primary point of contact for users on health information systems.
• Provide technical assistance to resolve application issues, minimize downtime, and respond to service requests efficiently.
• Maintain and optimize applications, including EHRs and related applications.
• Administer user accounts for applications, including creating, modifying, and deactivating accounts.
• Establish strong application practices adhering to best practices and regulatory standards, such as utilizing access controls, encrypting data, and conducting regular vulnerability checks.
• Extract and analyze data for reporting purposes. Work alongside clinical staff to enhance application utilization.
• Conduct regular audits of user access to ensure compliance with HIPAA and security protocols.
• Ensure the integrity and proper configuration of applications while maintaining effectiveness and usability.
• Partner with clinical teams to understand workflows, identify application needs, and implement process improvements.
• Gather user requirements and feedback for new application functionality, enhancements, and system improvements.
• Support testing and validation of new features, system updates, and application changes.
• Provide training and education to staff on healthcare applications, new features, and system updates.
• Triage and prioritize application support requests based on urgency and operational or patient-care impact.
• Identify recurring issues, recommend system or process improvements, and document troubleshooting steps and resolutions.
• Escalate critical or complex issues to appropriate internal teams, leadership, or vendors when necessary.

Requirements

• Required: Bachelor's degree in information technology, Healthcare, or related field.
• Minimum one year of experience providing technical support for clinical applications.
• Proficiency in Microsoft Office Suite.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to effectively collaborate with technical and non-technical stakeholders.
• Proficiency in Electronic Health Record (EHR) applications and health information technologies.
• In-depth knowledge of HIPAA regulations, coding standards (ICD, CPT, etc.), and healthcare privacy practices.
• Experience with data analysis and reporting tools (e.g., PowerBI).

Preferred

• Three or more years of experience providing technical support for clinical applications.
• Advanced proficiency in data analysis and reporting tools (e.g., PowerBI).
• Experience with project management or process improvement initiatives.
• RHIA or RHIT certification.
• Experience with LGBTQIA+ and/or other marginalized communities.
• Experience in delivering in-person and virtual training sessions using engaging and interactive methods.

Skills

• Strong technical aptitude and ability to learn new applications quickly.
• Excellent customer service orientation.
• Attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Understands the importance of maintaining HIPAA confidentiality standards.
• Clear and concise verbal communication.
• Able to articulate ideas, instructions, and information effectively to a diverse audience across different channels (e.g., meetings, presentations, phone calls).