Health Information Supervisor

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem—including providers, health plans, researchers, and life‑sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavant employees are building the future of how data is connected and used to improve health.

About the role

The Health Information Operations Supervisor is responsible for client/customer service and serves as a knowledge expert for the Health Information Services (HIS) staff. The role focuses on front‑line people management and training, ensuring processes comply with established guidelines, and supporting the Health Information Operations Manager.

Responsibilities

• Maintain workflow and productivity of HIS staff and handle escalated situations.
• Lead and train a growing team, including new‑hire onboarding and performance management.
• Provide client and customer service, including meeting with clients, call support, ROI processing, faxing, and client relationship management.
• Oversee payroll, time and attendance, and reporting functions.
• Communicate and collaborate with leadership on issues, opportunities, or challenges.
• Lead the Audit Team handling requests from payors, reviewing data and delivering solutions.
• Propose process‑improvement ideas and feedback to internal stakeholders.
• Manage requests from the client’s Risk Management Team.
• Lead client locations, planning for fluctuating needs.
• Oversee escalation calls from centralized call centers.
• Participate in project teams and committees to advance operational strategies and initiatives.
• Coordinate with location/client management on complex issues while building strong relationships.

Qualifications

• High School Diploma or GED.
• 1–2 years of health‑information related experience.
• Prior experience in healthcare, HIM, medical records, or ROI required.
• Experience with ROI and EMR systems.
• Lead or supervisory experience.
• Well‑versed with HIPAA standards and ability to maintain strict confidentiality.
• Ability to travel locally and work on‑site regularly.
• Proficiency with computers, email, and office equipment.
• Strong presentation skills for leadership, clients, and team (video or in‑person).
• Solution‑oriented, forward‑thinking mindset.
• Detail‑ and quality‑oriented regarding accurate and compliant medical record information.
• Power BI and Microsoft Office proficiency.
• Commitment to a leadership philosophy that serves the team.
• This position is not eligible for employment sponsorship.

Pay

Hourly wage range: $21.25 – $27.13 USD.

Schedule

Full‑time, Monday – Friday, 8‑hour shifts (8:00 AM – 4:30 PM).

Location

Virginia Beach, VA metro area and surrounding facilities.