Health Information Specialist ! - Mountainview

About the role

This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service.

Responsibilities

• Process all release of information (ROI) requests in a timely and efficient manner.
• Ensure accuracy and compliance with HIPAA regulations.
• Safeguard and protect patient’s right to privacy by ensuring only authorized individuals have access to medical information.
• Support patient walk-ins and handle incoming and outgoing faxes of medical records.
• Document information in multiple platforms using two computer monitors.
• Proficient in Microsoft Office (Word and Excel).
• Knowledge of HIPAA and medical terminology.
• Familiar with different EHR and Billing Systems.
• Experience working with subpoenas.

Requirements

• High School Diploma or GED.
• Ability to commute between locations as needed.
• Basic computer proficiency.
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
• Professional verbal and written communication skills in the English language.
• Detail and quality oriented as it relates to accurate and compliant information for medical records.
• Strong data entry skills.
• Able to work with minimum supervision responding to changing priorities and role needs.
• Able to organize and manage multiple tasks.
• Able to respond to requests in a fast-paced environment.

Qualifications

• Experience in a healthcare environment.
• Previous production/metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with on-site clients and customers.
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

Skills

• Knowledge of HIPAA and medical terminology.
• Familiar with different EHR and Billing Systems.
• Experience working with subpoenas.

Benefits

We offer comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor. Company equipment will be provided to you (including computer, monitor, virtual phone, etc.). Full benefits include PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance.

Pay

Salary range: $20-25 per hour.

Schedule

Full Time: Monday-Friday 8:00AM - 5:00PM

What You Will Bring To The Table

• High School Diploma or GED.
• Ability to commute between locations as needed.
• Basic computer proficiency.
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
• Professional verbal and written communication skills in the English language.
• Detail and quality oriented as it relates to accurate and compliant information for medical records.
• Strong data entry skills.
• Able to work with minimum supervision responding to changing priorities and role needs.
• Able to organize and manage multiple tasks.
• Able to respond to requests in a fast-paced environment.

Bonus Points

• If you have experience in a healthcare environment.
• If you have previous production/metric-based work experience.
• If you have in-person customer service experience.
• If you have ability to build relationships with on-site clients and customers.
• If you have comfort bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.