Health Information Specialist I-Entry Level-7738

About the Role

Datavant is seeking an entry-level professional to process release of information (ROI) requests, specifically medical record requests, in a timely and efficient manner. This role ensures accuracy, maintains patient privacy, and provides excellent customer service. The ideal candidate will work in a high-volume production environment, manage patient health records, and adhere to HIPAA regulations.

Responsibilities

• Receive and process requests for patient health information in accordance with company and facility policies.
• Maintain confidentiality and security of privileged information.
• Adhere to the company's and customer facilities' Code of Conduct and policies.
• Inform manager of work, site difficulties, and fluctuating volumes.
• Assist with additional duties as required.
• Manage patient health records and ensure compliance with HIPAA standards.
• Prepare new patient charts and gather documents from paper and electronic sources.
• Create digital images of paperwork for storage in electronic medical records.
• Respond to requests for patient records, both internally and externally.
• Answer inbound/outbound calls and assist with patient walk-ins.
• Handle administrative tasks such as faxes, mail, and data entry.
• Meet productivity expectations and schedule pick-ups as needed.

Requirements

• High School Diploma or GED.
• Ability to commute between locations as needed.
• Willingness to work overtime during peak seasons.
• Basic computer proficiency and comfort with office equipment (phones, fax, printers, etc.).
• Professional verbal and written communication skills in English.
• Detail-oriented with strong data entry skills.
• Ability to work with minimum supervision and manage changing priorities.

Qualifications

• Experience in a healthcare environment (preferred).
• Previous production/metric-based work experience (preferred).
• In-person customer service experience (preferred).
• Ability to build relationships with on-site clients and customers (preferred).
• Comfortable suggesting process improvements and providing feedback (preferred).

Benefits

• Full-time position, Monday-Friday, 8:00 AM - 4:30 PM.
• Full benefits: PTO, Health, Vision, and Dental Insurance.
• 401k Savings Plan and tuition assistance.

Pay

The estimated base pay range per hour for this role is: $15—$15 USD.