Health Information Specialist I

About the role

We are seeking a Health Information Specialist to support front desk operations and Release of Information (ROI) services at a healthcare location in Poughkeepsie, NY. This role plays a critical part in ensuring the timely, accurate, and compliant handling of medical record requests. It is ideal for someone who enjoys working directly with patients, is detail-oriented, and is interested in long-term growth within a healthcare organization.

Responsibilities

• Serve as the front desk point of contact for patient walk-ins requesting medical records or releases
• Provide phone support to patients, providers, and authorized requestors
• Process Release of Information (ROI) requests accurately and timely
• Fax, scan, and manage incoming and outgoing medical record requests
• Burn medical images to CDs and share images electronically as required
• Support client relationship management through professional communication
• Assist with reporting and administrative duties such as data entry and email
• Ensure compliance with HIPAA, privacy regulations, and facility policies

Training & Onboarding

• DHISC training provided
• On-the-job, onsite training during the first 30 days

Skills

• Strong customer service and communication skills
• Comfortable working in a patient-facing, front desk environment
• Detail-oriented with the ability to manage confidential information
• Reliable, punctual, and professional
• Ability to multitask and work independently

Benefits & Growth Opportunities

• Full-time benefits, including:
  • Medical, dental, and vision coverage
  • 401(k) retirement plan
  • Tuition reimbursement
  • Paid Time Off, including major holidays

Qualifications

• High School Diploma or GED required
• Must be 18 years of age or older

Pay

The estimated base pay range per hour for this role is: $16—$19 USD