Health Information Specialist I

About the role

This is an entry-level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. The Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

Responsibilities

• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of Company and facility software.
• Adhere to the Company's and Customer facilities Code of Conduct and policies.
• Inform manager of work, site difficulties, and/or fluctuating volumes.
• Assist with additional work duties or responsibilities as evident or required.
• Consistently apply medical privacy regulations to guard against unauthorized disclosure.
• Manage patient health records and safeguard records to ensure compliance with HIPAA standards.
• Prepare new patient charts by gathering documents and information from paper sources and/or electronic health record.
• Ensure medical records are assembled in standard order and are accurate and complete.
• Create digital images of paperwork to be stored in the electronic medical record.
• Respond to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
• Answer inbound and outbound calls.
• Assist with patient walk-ins and administrative duties such as handling faxes, opening mail, and data entry.
• Meet productivity expectations as outlined at specific site.
• Schedule pick-ups as needed.
• Perform other duties as assigned.

Position Highlights

• Full-Time: Monday – Friday, 7:00 am – 3:30 pm CST
• Location: Remote
• Comfortable working in a high-volume production environment
• Process medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status
• Document information in multiple platforms using two computer monitors
• Proficient in Microsoft Office (including Word and Excel)

We Offer

• Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
• Company equipment provided (including computer, monitor, virtual phone, etc.)
• Full benefits: PTO, health, vision, and dental insurance, 401k savings plan, and tuition assistance

What You Will Bring To The Table

• High School Diploma or GED
• Ability to commute between locations as needed
• Able to work overtime during peak seasons when required
• Basic computer proficiency
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis
• Professional verbal and written communication skills in the English language
• Detail- and quality-oriented as it relates to accurate and compliant information for medical records
• Strong data entry skills
• Ability to work with minimum supervision, responding to changing priorities and role needs
• Ability to organize and manage multiple tasks
• Ability to respond to requests in a fast-paced environment

Bonus Points If

• Experience in a healthcare environment
• Previous production/metric-based work experience
• In-person customer service experience
• Ability to build relationships with on-site clients and customers
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders