Health Information Specialist I
About the role
Position Highlights
Full-Time: Monday-Friday 8:00AM-4:30 PM CST
Location: This role will be performed at one location (Fairhope, AL 36532)
Comfortable working in a high-volume production environment.
Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical status.
Documenting information in multiple platforms using two computer monitors.
Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance.
Responsibilities
- Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
- Maintain confidentiality and security with all privileged information.
- Maintain working knowledge of Company and facility software.
- Adhere to the Company's and Customer facilities Code of Conduct and policies.
- Inform manager of work, site difficulties, and/or fluctuating volumes.
- Aid in additional work duties or responsibilities as evident or required.
- Consistently apply medical privacy regulations to guard against unauthorized disclosure.
- Manage patient health records.
- Safeguard patient records and ensure compliance with HIPAA standards.
- Create digital images of paperwork to be stored in the electronic medical record.
- Respond to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
- Answering of inbound/outbound calls.
- Assist with patient walk-ins.
- Assist with administrative duties such as handling faxes, opening mail, and data entry.
- Must meet productivity expectations as outlined at a specific site.
- May schedule pick-ups.
- Other duties as assigned.
Requirements
- High School Diploma or GED.
- Ability to commute between locations as needed.
- Basic computer proficiency.
- Comfortable utilizing phones, fax machines, printers, and other general office equipment on a regular basis.
- Professional verbal and written communication skills in the English language.
- Detail and quality oriented as it relates to accurate and compliant information for medical records.
- Strong data entry skills.
- Must be able to work with minimum supervision responding to changing priorities and role needs.
- Able to organize and manage multiple tasks.
- Able to respond to requests in a fast-paced environment.
Qualifications
- Experience in a healthcare environment is a plus.
- Previous production/metric-based work experience is a plus.
- In-person customer service experience is a plus.
- Ability to build relationships with on-site clients and customers is a plus.
- Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders is a plus.
Skills
- Excellent communication skills.
- Data entry skills.
- Confidentiality and security awareness.
- Medical privacy regulations.
Benefits
- Paid time off.
- Health, vision, and dental insurance.
- 401(k) savings plan.
- Tuition assistance.
Pay
Not specified.
Schedule
Full-time, Monday-Friday 8:00AM-4:30 PM CST.
Company Information
Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.