Health Information Specialist I

About the role

Position Highlights
Full-Time: Monday-Friday 8:00AM-4:30 PM EST
Location: This role will be performed at one location (New Smyrna Beach, FL 32168)
Comfortable working in a high-volume production environment.
Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical status.
Documenting information in multiple platforms using two computer monitors.
Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance.

Responsibilities

• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of Company and facility software.
• Adhere to the Company's and Customer facilities Code of Conduct and policies.
• Inform manager of work, site difficulties, and/or fluctuating volumes.
• Aid with additional work duties or responsibilities as evident or required.
• Consistently apply medical privacy regulations to guard against unauthorized disclosure.
• Manage patient health records.
• Safeguard patient records and ensure compliance with HIPAA standards.
• Create digital images of paperwork to be stored in the electronic medical record.
• Respond to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
• Answering of inbound/outbound calls.
• Assist with patient walk-ins.
• Assist with administrative duties such as handling faxes, opening mail, and data entry.
• Maintain productivity expectations as outlined at specific sites.
• May schedule pick-ups.
• Other duties as assigned.

Requirements

• High School Diploma or GED.
• Ability to commute between locations as needed.
• Basic computer proficiency.
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
• Professional verbal and written communication skills in the English language.
• Detail and quality oriented as it relates to accurate and compliant information for medical records.
• Strong data entry skills.
• Ability to work with minimum supervision responding to changing priorities and role needs.
• Able to organize and manage multiple tasks.
• Able to respond to requests in a fast-paced environment.

Qualifications

• Experience in a healthcare environment is a plus.
• Previous production/metric-based work experience is a plus.
• In-person customer service experience is a plus.
• Ability to build relationships with on-site clients and customers is a plus.
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders is a plus.

Skills

• Excellent communication skills.
• Data entry proficiency.
• Confidentiality and security awareness.
• Time management and multitasking abilities.
• Customer service orientation.

Benefits

• Paid time off.
• Health, vision, and dental insurance.
• 401(k) savings plan.
• Tuition assistance.

Pay

Compensation is commensurate with experience.

Schedule

Monday-Friday 8:00AM-4:30 PM EST.

Benefits

• Paid time off.
• Health, vision, and dental insurance.
• 401(k) savings plan.
• Tuition assistance.

Cookie/Navigation/Equal Opportunity Boilerplate Removed