Health Information Specialist I

About the role

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem — including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

We are seeking a Temporary Health Information Specialist to support front desk operations and Release of Information (ROI) services at a healthcare location in Boston, MA. This is an on-site, patient-facing role that plays a critical part in ensuring the timely, accurate, and compliant handling of medical record requests. It is ideal for someone who enjoys working directly with patients, is detail-oriented, and is interested in long-term growth within a healthcare organization.

Responsibilities

• Serve as the front desk point of contact for patient walk-ins requesting medical records or releases
• Provide phone support to patients, providers, and authorized requestors
• Process Release of Information (ROI) requests accurately and timely
• Fax, scan, and manage incoming and outgoing medical record requests
• Burn medical images to CDs and share images electronically as required
• Support client relationship management through professional communication
• Assist with reporting and administrative duties such as data entry and email
• Ensure compliance with HIPAA, privacy regulations, and facility policies

Requirements

• High school diploma or equivalent from an accredited institute recognized by the State Department of Education
• Able to work overtime during peak seasons when required
• Basic computer proficiency
• Comfortable utilizing phones, fax machines, printers, and other general office equipment on a regular basis
• Professional verbal and written communication skills in English
• Detail and quality oriented as it relates to accurate and compliant information for medical records
• Strong data entry skills
• Must be able to work with minimum supervision responding to changing priorities and role needs
• Ability to organize and manage multiple tasks
• Able to respond to requests in a fast-paced environment
• Ability to stay organized while working quickly; strong attention to detail required
• Passing annual Introductory HIPAA examination (testing given annually in accordance with employee review)
• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher
• Post-offer health screenings and proof and/or completion of various vaccinations (flu shot, Tdap, COVID-19, etc.) as required by client; exemption requests reviewed case-by-case by Datavant Human Resources

Preferred qualifications

• Experience in a healthcare environment
• Previous production/metric-based work experience
• In-person customer service experience
• Ability to build relationships with on-site clients and customers
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders

Pay

Estimated base pay range: $15.90—$18.69 USD per hour. Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

Schedule

Onsite temporary role in Boston, MA. Monday–Friday, 8:00 am–4:30 pm EST.