Health Information Specialist I
About the role
This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service.
Responsibilities
- Onsite position in Tehachapi, CA
- Full-time, Mo-Fri 8:00-4:30
- Front desk processing medical records requests - customer service
- Full benefits: PTO, Health, Vision, Dental, 401k savings plan, and tuition assistance
- Tremendous growth opportunities both locally and nationwide
Requirements
- Strong customer service and clerical skills
- Proficient in Microsoft Office, including Word and Excel
- Comfortable working in a high-volume production environment
- Medical office experience preferred
- Willingness to learn and grow within Datavant
Qualifications
- High School Diploma or GED
- Ability to commute between locations as needed
- Able to work overtime during peak seasons when required
- Basic computer proficiency
- Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis
- Professional verbal and written communication skills in the English language
- Detail and quality oriented as it relates to accurate and compliant information for medical records
- Strong data entry skills
- Must be able to work with minimum supervision responding to changing priorities and role needs
- Able to organize and manage multiple tasks
- Responsible for managing patient health records
- Responsible for safeguarding patient records and ensuring compliance with HIPAA standards
- Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record
- Safeguards patient records and ensures compliance with HIPAA standards
- Creates digital images of paperwork to be stored in the electronic medical record
- Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately
- Answers of inbound/outbound calls
- May assist with patient walk-ins
- May assist with administrative duties such as handling faxes, opening mail, and data entry
- Must meet productivity expectations as outlined at specific site
- May schedule pick-ups
- Other duties as assigned
Skills
- Experience in a healthcare environment
- Previous production/metric-based work experience
- In-person customer service experience
- Ability to build relationships with on-site clients and customers
- Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders
Benefits
- Full benefits: PTO, Health, Vision, Dental, 401k savings plan, and tuition assistance
Pay
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. The estimated base pay range per hour for this role is: $24—$24 USD
What We’re Looking For
Experience in a healthcare environment
Previous production/metric-based work experience
In-person customer service experience
Ability to build relationships with on-site clients and customers
Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders