Health Information Specialist I

About the role

This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service.

Responsibilities

• Onsite position in St. Petersburg
• Full-time, Mo-Fri 8:00am-4:30pm
• Front desk processing medical records requests - customer service
• Maintain confidentiality and security with all privileged information
• Maintain working knowledge of Company and facility software
• Adhere to the Company's and Customer facilities Code of Conduct and policies
• Inform manager of work, site difficulties, and/or fluctuating volumes
• Absorb and manage multiple tasks
• Respond to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately
• Answering of inbound/outbound calls
• May assist with patient walk-ins
• May assist with administrative duties such as handling faxes, opening mail, and data entry
• Must meet productivity expectations as outlined at specific site
• Other duties as assigned

Requirements

• High School Diploma or GED
• Ability to commute between locations as needed
• Basic computer proficiency
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis
• Professional verbal and written communication skills in the English language
• Detail and quality oriented as it relates to accurate and compliant information for medical records
• Data entry skills
• Ability to work with minimum supervision responding to changing priorities and role needs
• Able to respond to requests in a fast-paced environment

Qualifications

• Experience in a healthcare environment is preferred
• Previous production/metric-based work experience is preferred
• In-person customer service experience is preferred
• Ability to build relationships with on-site clients and customers is preferred
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders is preferred

Skills

• Strong customer service and clerical skills
• Proficient in Microsoft Office, including Word and Excel
• Comfortable working in a high-volume production environment

Benefits

• Full benefits: PTO, Health, Vision, Dental, 401k savings plan, and tuition assistance
• Tremendous growth opportunities both locally and nationwide

Pay

Compensation is commensurate with experience.

Schedule

Full-time, Mo-Fri 8:00am-4:30pm