Health Information Management Specialist

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. We offer end-to-end revenue cycle solutions and a comprehensive suite of point solutions to clients nationwide. Our mission is to keep communities healthy by keeping hospitals healthy, emphasizing the human touch in healthcare.

About the role

This is an entry-level career opportunity offering bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, and career advancement. The position pays between $18.65 – $19.90/hour based on experience and is onsite at the facility.

Responsibilities

• Completes analysis/reanalysis of all records accurately and timely.
• Manages accounts from EMR "Waiting for Documentation" and "Missing Document" work queues when documentation is received.
• Follows up with ancillary/nursing departments and providers for missing documentation or dictation preventing coding.
• Updates and maintains the unbilled spreadsheet with status reports on missing documentation, sending updates to management.
• Reviews medical record documentation in electronic medical records, creates charting deficiencies in the deficiency management system, and assigns them to the appropriate providers.
• Actively manages analysis-specific work queues (electronic and manual) to ensure timely analysis and chart completion.
• Adheres to company standards, policies, and workflow guidelines for assigning and re-assigning accounts to appropriate work queues.
• Identifies systematic problems and escalates them to the Manager for resolution.
• Reports issues and trends that do not comply with facility or corporate policies/standards.
• Documents workflows, including any alterations, modifications, or process enhancements.
• Performs other duties as assigned.

Requirements

• Knowledge of CMS and Joint Commission regulations preferred.
• EMR experience preferred.
• Healthcare Revenue Cycle experience preferred, particularly in acute care facility HIM.
• Must be inquisitive and demonstrate openness to innovation, including AI, to improve processes and patient/client experiences.

Qualifications

• CRCR certification required within 9 months of hire (company paid).

Benefits

• Comprehensive benefits package supporting physical, emotional, and financial health (healthcare, time off, retirement, and well-being programs).
• Professional development opportunities, including paid certifications and tuition reimbursement.
• Quarterly and annual incentive programs for employees who exceed expectations.
• Collaborative, growth-oriented culture rooted in innovation and empowerment.

Pay

$18.65 – $19.90/hour based on experience.

About Ensemble

Ensemble is a five-time winner of "Best in KLAS" (2020-2022, 2024-2025) and has received numerous industry awards, including:

• Black Book Research's Top Revenue Cycle Management Outsourcing Solution (2021-2024).
• 22 HFMA MAP Awards for High Performance in Revenue Cycle (2019-2024).
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment (2024).
• Clarivate HBI Revenue Cycle Awards for strong performance (2020, 2022-2023).
• Energage Top Workplaces USA (2022-2024).
• Fortune Media Best Workplaces in Healthcare (2024).
• Monster Top Workplace for Remote Work (2024).
• Great Place to Work certified (2023-2024).

Our core values (O.N.E Purpose) include Customer Obsession, Embracing New Ideas, and Striving for Excellence.