Health Information Management Clerk

About New Horizon Family Health Services

New Horizon Family Health Services has been improving the health of the communities we serve since 1992. With locations in Greenville, Greer, and Travelers Rest in Upstate South Carolina, we are dedicated to providing quality, compassionate health care for individuals and families in need of a medical home. Our years of experience and commitment to excellence have earned us the reputation as a trusted source of quality medical care and related services. Our medical staff provide primary medical, dental and behavioral health care to anyone in need of those services. We offer a range of health care services which include preventive care, as well as management of chronic medical conditions such as diabetes, arthritis, digestive disorders, and more. We accept private insurance, Medicare, Medicaid, and offer a sliding fee discount for those who qualify. Exceptional care and patient satisfaction are at the heart of everything we do. We're honored to support your health journey and strive to be your first choice for comprehensive, compassionate health care.

Job Summary

Under the supervision of the Site Manager, the Health Information Management Clerk performs all necessary processes required by the HIM Department and is responsible for the timely accurate processing of patient health information records and ensuring the release of such information in accordance with applicable laws.

Responsibilities

• Assembles and processes patient health information records according to NHFHS guidelines/protocols.
• Ensures all releases of information are in compliance with the request, authorization, company policy, HIPAA, and HITECH regulations, as well as other applicable state and Federal laws.
• Answers telephone and responds appropriately to medical staff or other authorized parties.
• Identifies medical reports.
• Retrieves health information documents for patients/nurses/physicians.
• Ensures medical records are requested and released appropriately.
• Provides assistance to other medical records personnel and outlying departments.
• Notes electronic documentation deficiencies and routes to the appropriate provider.
• Identifies health information reports and ensures their timely insertion into electronic health records according to EHR / Athena processes.
• Completes required health information tasks (buckets) in the electronic medical record system.
• Follows up with appropriate staff for patients who are to be added to the daily appointments schedule.
• Exhibits courteous, professional, helpful attitude.
• Maintains neat, orderly and systematic work area.
• Performs other duties which may be assigned by the Mallard Site Manager, Chief Medical Officer (CMO), CEO and Nursing & Clinical Support Services Director (NCSSD).

Qualifications

Education

• Required: Minimum High School Diploma or equivalent
• Preferred: Associates Degree in Health Information Management, knowledge of medical terminology preferred, or certification in a medical field

Experience

• Required: Working with Electronic Health Record System
• Preferred: At least one (1) year experience in Health Information Management

Benefits

Automatic Benefits

• Annual Leave
• Sick leave
• Up to 12 Paid Holidays plus your birthday
• Eligibility for 2 annual bonuses after 1 year of employment when defined eligibility criteria are met
• Continuing education courses through SC AHEC
• Various employee discounts (e.g., Verizon, AT&T, YMCA)
• Eligibility for the Public Service Loan Forgiveness (PSLF) Program

Optional Benefits

• Medical (PEBA State Health Plan), Dental and Vision benefits
• Flexible Spending and Health Savings Accounts
• Voluntary Life Insurance
• Short Term Disability and Long Term Disability
• Accident and Critical Illness Coverage
• 403(b) Retirement Plan, with up to 4% employer match after the first year of employment

Mission

Our Mission is to provide quality, affordable, compassionate patient-centered health care to improve the health of the communities we serve. Our Vision is that our community will be one of the healthiest in the Nation. Superior patient care is the hallmark of NHFHS.

ICARE Values

The ICARE values of New Horizon Family Health Services guide our employees toward achieving the mission of our company and our vision for our community. Our values stand for:

• Integrity
• Collaboration
• Accountability
• Respect
• Enrichment

Community

Greenville, South Carolina is the perfect place to live, work, and play. Greenville is surrounded by mountains, lakes, hiking & biking trails, as well as recreational activities including golf, tennis, water sports, cultural performances and more. Geographically located between Atlanta, GA and Charlotte, NC, with beaches just 3.5 to 4 hours away.