Health Information Management Clerk

Under the direct supervision of the Health Information Management Manager, this position provides timely and accurate administrative support functions including medical records management, scanning, PHI request, and messaging to both clinical and non-clinical staff.

Responsibilities

• Accurately identify, index, and commit clinical documents in OnBase in a timely manner.
• Identify HIPAA-compliant authorization forms.
• Complete release of information (ROI) accurately and timely from receipt of authorization through collection of payment.
• Perform hot desk duties: release of information, patient advice requests, medical records email.
• Answer telephone calls and provide knowledgeable and excellent customer service over the phone.
• Perform other duties as assigned.

Requirements

• One year of clerical experience in a medical office setting required.
• Previous experience working in medical records with basic to advanced working knowledge of privacy laws, HIPAA laws, and release of information laws.
• High school diploma or GED certificate required.
• Ability to sit, stand, and walk for long periods of time.
• Ability to read and understand the English language.
• Effectively maintain confidentiality of records and communicate with all levels of personnel.
• Knowledge of medical office operations and basic medical terminology (knowledge can be obtained through formal classes or work experience).
• Excellent verbal communication, organizational, problem-solving, and critical-thinking skills.
• Ability to interact with individuals of all cultures and levels of authority while maintaining confidentiality.
• Ability to work with changing priorities and function as part of a team.
• Initiative and ability to work under minimal supervision.

Preferred Skills

• Proficient in use of all computer software utilized in practice.
• Bilingual ability recommended.

Core Values

• Patient First – An approach to care that holds primary the well-being and desires of the patient.
• Build not Blame – Focusing first on finding fault with the process rather than the person.
• Integrity and Honesty – Fostering an acceptance of openness, honesty, and fairness in words, deeds, and the use of organizational resources judiciously for both internal and external customers.
• Cooperation and Flexibility – Functioning as part of an interdependent team with shared gains or losses, committed to assisting whenever possible beyond the prerequisite job description.
• Culturally Sensitive – Increasing one’s ability to understand, communicate with, effectively interact, and care for people across cultures, while having an acute awareness of one’s own culture.

About Kintegra Health

Kintegra Health is a community-sponsored, family-centered provider of healthcare, health education, and preventive care services without regard to the ability to pay. We screen potential employees to ensure alignment with our core requirements and commitment to our mission.

• Provide continuing, comprehensive, and accessible primary care services to individuals and families of all economic levels within Gaston County.
• Address physical as well as social health needs through timely diagnostics, treatment, and referral services.
• Emphasize preventive care through patient and community education to promote awareness and responsibility for health behaviors.
• Employ an interdisciplinary team approach in collaboration with other community providers to deliver cost-effective, patient- and family-oriented care.