Health Information Management Assistant 2 (On-Site)

About the role

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Under the direction of their supervisor, the Health Information Management (HIM) Assistant 2 will serve as the main point of contact for the HIM department for a designated clinical area.

Responsibilities

• Promotes a culture of ongoing feedback with clinical staff and supervisors to promote efficient and accurate processing of medical documentation to encourage best practices.
• Provides customer service including assistance to clinical users in retrieving patient information from various EHR applications.
• Maintains efficient workflow process to support the department mission of timely, complete, accurate, and available patient information.
• Prioritizes, prepares, and analyzes documents for inclusion in the electronic health record, including patient data validation, form validation, and correct date of service.
• Scans, indexes, and validates documents to ensure they are viewable in the appropriate EHR applications within established timeframes.
• Identifies and routes scanning errors for correction and performs quality assurance activities as assigned.
• Responds to HIM-related questions and ad hoc requests by staff of designated clinical areas and follows up on customer service issues.
• Learns, adapts, and applies skills to new technology and processes as they are implemented.
• Maintains courteous and effective interactions with colleagues and patients.
• Demonstrates an understanding of the job description, performance expectations, and competency assessment.
• Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
• Participates in departmental and/or interdepartmental quality improvement activities.
• Participates in and successfully completes Mandatory Education.
• Performs all other duties as needed or directed to meet the needs of the department.

Requirements

High School diploma or GED required. Basic familiarity with computers and ability to navigate at a basic level within web-based applications. Previous experience in an office environment is preferred.

Qualifications

• Minimum Qualifications: High School diploma or GED required.
• Licensure, Certification & Registration: N/A
• Experience: 0-1 year of related work experience required.

Skills, Knowledge & Abilities

• Ability to work independently, effectively organize and prioritize workflow tasks, and effectively, professionally, and clearly communicate with customers in a positive manner.
• Ability to access and process electronic information utilizing computer technology.

Benefits

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

Pay

$19.00 - $25.57

Schedule

Fully on-site with a physical working address of: 20 Overland Street, Boston, MA