Health Information Management Analyst

About the role

The Health Information Management Analyst supports the management, accuracy, and confidentiality of student health records. This role ensures compliance, efficient workflows, and high-quality service to the campus community.

Responsibilities

• Overall management, supervision, and maintenance of a system for collection, processing, storage, retrieval, and distribution of patient medical records/medical data in accordance with state and federal statutes and accreditation standards.
• Maintain expert knowledge of current standards and issues in health information management.
• Make access to medical records available to meet operational requirements of all clinical and patient support services, including mental health records generated by psychological and psychiatric services.
• Analyze and respond to subpoenas, requests for release of information, and attorney requests containing sensitive, confidential information, statistics, and other privileged data.
• Ensure privacy, security, and physical safety of medical records in accordance with University, state, and federal regulations.
• Manage protected health information, participate in policy development and implementation of HIPAA compliance measures.
• Develop, implement, and monitor policies, procedures, and systems for optimal functioning related to health information.
• Coordinate scanning, archiving, and retrieval of records from storage.
• Design, configure, and maintain electronic systems for collecting and storing demographic and clinical information, such as consultations, notes, and laboratory results, into the medical record.
• Collaborate and consult regularly with Clinic staff and stakeholders regarding HIM processes.
• Utilize reports to monitor health information activity, such as unsigned notes, proper disposition of scanned documents, and role-based access.
• Conduct quarterly surveillance audits of staff access to ensure compliance with privacy and security in accordance with federal and state law and internal procedures.
• Promote a professional atmosphere by monitoring work areas, solving problems, and reporting any deficits, as necessary.
• Back up the Clinical Information Systems Analyst as an expert user and system administrator of the Student Health Center Electronic Medical Record software system and associated information management systems.
• Monitor system status and performance daily, including servers, workstations, kiosks, printers, interfaces, and logs.
• Coordinate all aspects of implementation and support of the EMR.
• Evaluate areas of need related to the EMR and health information practices. Evaluate, plan, and implement new features and upgrades.
• Respond to requests for support from system users, troubleshoot, and resolve issues, interfacing with campus IT and vendor technical support as needed.
• Evaluate user requests for system access, and grant or revoke system access based on user roles.
• Provide end-user support to resolve issues with desktop support, logins, user access, application setup, and other clinical problems.
• Conduct or participate in user training, reinforce classroom education with one-on-one time with the end users, and assist with competency evaluation for EMR skills.
• Gather data for and assist with departmental research as requested.
• Contribute to the development of policies and procedures related to health information technology and systems.

Requirements

• Working knowledge of electronic health record systems, data integrity standards, user workflows, and health data governance to support accurate, complete, and secure clinical documentation.
• Demonstrated expertise in EMR system administration and account management.
• High-level analytical capacity to design, innovate, and implement software-based clinical data management processes.
• Ability to organize, prioritize, and manage multiple operational responsibilities while maintaining a high level of accuracy and attention to detail in a confidential environment.
• Ability to handle sensitive and confidential information with discretion, exercise sound judgment, and apply privacy and security principles in varied situations.
• Ability to monitor data quality, conduct chart audits, analyze health information data, and prepare reports to support compliance, quality improvement, and operational decision-making.
• Demonstrated supervisory skills sufficient to effectively train, schedule, monitor attendance, performance-manage, and resolve conflict.
• Ability to work collaboratively with clinical, administrative, IT, and compliance stakeholders while maintaining confidentiality and adhering to HIPAA guidelines.

Qualifications

• Bachelor's degree in Health Information Management, Healthcare Informatics, or a related field.
• Minimum of 3 years of relevant experience in health information management or a related field.
• Knowledge of HIPAA and other relevant healthcare regulations.
• Experience with EMR systems and data management.
• Strong analytical and problem-solving skills.
• Excellent organizational and communication skills.
• Ability to work independently and as part of a team.

Skills

• Proficiency in electronic health record systems.
• Strong analytical and problem-solving skills.
• Excellent organizational and communication skills.
• Ability to handle sensitive and confidential information with discretion.
• Experience with EMR systems and data management.
• Knowledge of HIPAA and other relevant healthcare regulations.

Benefits

UC Santa Cruz offers a comprehensive benefits package designed to support health and well-being, including medical, dental, and vision insurance plans, the UC Retirement Pension Plan, optional life, legal, and pet insurance, paid holidays, accrued vacation and sick leave, and discounts at UCSC recreation facilities.

Pay

Budgeted Salary: $79,200-$90,000/annually. Salary commensurate with skills, qualifications, and experience.

Schedule

Full-time, Fixed, 100% of time, 40 hours per week, Monday through Friday, Day shift.