Health Information Clerk

About Primary Health Solutions

We meet people where they are and partner with them on their journey towards wellness.

Our Vision

• The destination for servant leaders to provide comprehensive and exceptional care.

Our Values

• R – Respect
• I – Innovation
• S – Stewardship
• E – Excellence

Health Information Clerk Summary

The Health Information Clerk will be responsible for establishing and maintaining the health information processing (electronic and hard copy) needs of the organization. This includes creating and maintaining patient records, providing assistance with records releases, conducting audits, etc. in compliance with state and federal regulations as well as HIPAA. The Health Information Clerk will understand and fully support the mission, vision, and value statements of Primary Health Solutions.

A Day in the Life

• Counsels routine medical record-keeping operations and healthcare information management to ensure secure, accurate and reliable patient information management that complies with all applicable organizational, local, state, federal regulations.
• Works closely with administration, vendors, and staff to support the requests from patients and outside entities for obtaining records to support patient care.
• Follows established policies and procedures to ensure effective and compliant record management, makes suggestions for process improvements.
• Assists in implementation of digital technologies and tools to gain efficiencies, facilitate record retrieval, and ensure secure storage.
• Assists in facilitation of the retrieval, collection, and requests for medical records made by staff, patients, and affiliates.
• Maintain an up to date understanding of applicable policies, processes, laws, and regulations relative to the processing of patient health information (PHI).
• Report breaches, instances of non-compliance, patient complaints, problems, or similar instances to supervisor to protect patient health information.
• Assist patients, staff and affiliates with medical records requests and questions.

Core Competencies

• Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
• Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.
• Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
• Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.

Success Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Associate degree or a similarly accredited program in health information technology preferred.
• Registered Health Information Technician (RHIT) or the Certified Electronic Health Records Specialist (CEHRS) preferred.
• At least 3 years of experience in a medical office setting.
• Strong data entry skills.
• Excellent verbal and written communication skills.
• Advanced organization skills.
• Attention to detail to ensure accuracy.
• Familiarity with medical terminology.
• Basic computer skills to scan, organize and access electronic health records.
• Able to work independently and possess strong time management skills.
• Excellent problem-solving skills.

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

• To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet.

Certificates, Licenses, Registrations

• Registered Health Information Technician (RHIT) or the Certified Electronic Health Records Specialist (CEHRS) preferred.

Other Applicable Requirements

• Ability to speak Spanish desirable.
• Skill in maintaining records and recording test results.
• Skill with patients in lower socio-economic sectors of the community.

Physical Demands

• While performing the duties of this Job, the employee are occasionally exposed to fumes or airborne particles, toxic or caustic chemicals and risk of radiation.
• The noise level in the work environment is usually moderate.

Affirmative Action/EEO Statement

• It is the policy of Primary Health Solutions to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.