Health Information Clerk

About the role

This position is Onsite. Our office is located at 1420 S Central Ave, Glendale, CA 91204. Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

• Manage the intake of members or the admission / discharge information post notification
• Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers
• Manage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification and census roles
• Provide appropriate triage and care coordination notification cases for non-clinical assessment/intervention
• Handle resolution/inquiries from members and / or providers

Required Qualifications

• A High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of customer service experience with analyzing and solving customer problems
• 1+ years of experience with clerical OR administrative support
• Ability to create, edit, save, and send documents utilizing Microsoft Word and Microsoft Excel
• Ability to work full time onsite at 1420 S Central Ave, Glendale, CA 91204
• Ability to work any of our full time, shift schedules during our normal business hours of 8:00 am - 4:30 pm from Monday - Friday, including the flexibility to work occasional overtime given the business need

Preferred Qualifications

• Experience with working within the health care Industry and with health care insurance
• Experience in working with Medicare and / OR Medicaid Services
• Experience with working in a metric-driven work environment
• Call center experience
• Knowledge of ICD-9 and CPT codes

Soft Skills

• Ability to type and talk at the same time and navigate through multiple screens

Pay and Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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