Health Coordinator (Swing Shift)

About the role

Pioneer Human Services is seeking a Health Coordinator with a passion for human services. This role offers an exciting opportunity to contribute to an organization focused on transforming lives and providing pathways for rehabilitation, reintegration, and redemption.

Responsibilities

• Utilize program-approved screening tools and established procedures to identify and document client risks, needs, and barriers while supporting client and facility safety.
• Utilize Motivational Interviewing (MI) and other engagement strategies to support client participation and skill development.
• Interpret and explain program policies and goals to clients during orientation and throughout treatment as needed.
• Support client education by conducting health education activities and reinforcing self-care skills appropriate to the client’s stage of recovery.
• Observe and document client self-administration of medications in accordance with program policies and procedures.
• Communicate medication-related concerns, discrepancies, or client requests to the licensed nurse.
• Maintain a safe and healthy environment by maintaining, cleaning, and disposing of equipment and supplies according to policy and procedures.
• Aid in medication storage, ordering, and returns in accordance with pharmacy services policies and site procedures.
• Assist clients in meeting health and safety needs in accordance with each individual’s stage of recovery and program policies.
• Provide basic first aid and serve as the first point of contact for emergency response when needed, notifying licensed nursing staff, providers, or emergency services as appropriate.
• Follow provider orders and support implementation of care plans in accordance with program policy and the scope of the Health Coordinator role.
• Gather and relay client-reported health information, including health and medication history, vital signs, symptoms, diagnoses, and other relevant concerns to nursing staff or providers as appropriate.
• Coordinate and document client intake and discharge processes after hours, including financial documentation and secured belongings as required.
• Care for and coordinate client physical and behavioral healthcare services during assigned shifts, including telehealth visits, clinic appointments, and outside provider services.
• Support service navigation by assisting clients in accessing health services and communicating needs to clinical staff.
• Maintain accurate, timely, and complete documentation of services in the electronic health record.
• Ensure required notifications are completed during assigned shifts.
• Complete eligibility assessments and follow-up assessments in designated systems.
• Record routine case notes and service contacts documenting client progress and services provided.
• Review reports with the care team to identify service gaps and coordinate appropriate follow-up support.

Qualifications

• A High School Diploma or Equivalent
• One (1) year of experience working in a caregiving, human services, behavioral health, or social services setting, or experience supporting marginalized or vulnerable populations
• Must apply for Agency Affiliated Counselor registration within 30 days of hire and obtain and maintain active registration within 90 days of hire in accordance with WAC 246-810-015; RCW 18.19.210
• First Aid/CPR certification within 90 days of hire
• Proficient level of written/verbal communication, and efficiency with independent task management and ability to show attention to detail
• Basic computer skills and the ability to learn
• Demonstrated ability to maintain a professional, empathetic, and client-centered approach when working with individuals in recovery