Health Coordinator - FT/SWING

About the role

Pioneer Human Services is looking for a Health Coordinator with a passion for human services to join their team. This is an exciting opportunity to be involved with an organization focused on racial justice, second opportunities, diversity, equity, and inclusion.

Pioneer Human Services empowers justice-involved individuals to overcome adversity and reach their full potential. For over 60 years, they have proudly serviced their clients with professionalism and empathy. They are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024.

What We Offer

At Pioneer, employees are important, and they offer a Total Rewards package that includes compensation and benefits to support employees' health, security, and balance.

Compensation for new hires starts between $20.77 and $23.35 based on experience, qualifications, skills, competencies, internal equity, and market factors.

Benefits are eligible after 30 days of full-time employment and include medical, flexible spending, dental, vision, life, AD&D, disability, and other coverage. Additional benefits include dependent daycare, flexible spending, tuition assistance, retirement plan, employee recognition programs, public transportation discount, and employee assistance program.

What You'll Do

The Health Coordinator supports Pioneer Human Services’ mission by coordinating and monitoring client physical and behavioral health services within residential treatment facilities. This role assists in ensuring continuity of care by facilitating communication between clients, nursing staff, medical and behavioral health providers, pharmacy services, and program staff.

The Health Coordinator will support the intake process, coordinate internal and external medical and behavioral health appointments, assist with medication monitoring and documentation accuracy, and gather and communicate relevant health information to appropriate clinical staff.

In addition to care coordination, the Health Coordinator provides direct client support within a structured residential environment, including engaging clients in the milieu, observing and monitoring client changes in physical and behavioral health status, reinforcing treatment plans and health education, and responding to urgent health concerns.

Responsibilities

• Utilize program-approved screening tools and established procedures to identify and document client risks, needs, and barriers while supporting client and facility safety.
• Utilize Motivational Interviewing (MI) and other engagement strategies to support client participation and skill development.
• Interpret and explain program policies and goals to clients during orientation and throughout treatment as needed.
• Support client education by conducting health education activities and reinforcing self-care skills appropriate to the client’s stage of recovery.
• Maintain a safe and healthy environment which includes maintaining, cleaning, and disposing of equipment and supplies according to policy and procedures.
• Assist clients in meeting health and safety needs in accordance with each individual’s stage of recovery and program policies.
• Provide basic first aid and serve as the first point of contact for emergency response when needed, notifying licensed nursing staff, providers, or emergency services as appropriate.
• Follow provider orders and support implementation of care plans in accordance with program policy and the scope of the Health Coordinator role.
• Gather and relay client-reported health information, including health and medication history, vital signs, symptoms, diagnoses, and other relevant concerns to nursing staff or providers as appropriate.

Qualifications

Required qualifications include a High School Diploma or Equivalent, one year of experience working in a caregiving, human services, behavioral health, or social services setting, and must apply for Agency Affiliated Counselor registration within 30 days of hire.

Additional requirements include First Aid/CPR certification within 90 days of hire, proficient level of written/verbal communication, and efficiency with independent task management and ability to show attention to detail.

Preferred qualifications include experience with electronic health records, proficiency in Microsoft Office Suite, and Certified Nursing Assistant certification.