Health Coach/Virtual Group Visit Coordinator

About the role

The HLP Health and Wellness Coach (HWC)/ Virtual Group Visit Coordinator (VGVC) role will transform the clinical care to patients in primary care. This role includes patient follow up, providing educational materials to patients, collaborating on workflows, and assisting patients with scheduling appointments.

Responsibilities

• Establishing a strong relationship with Virtual Group Visit (VGV) providers and assisting in conducting VGVs.
• Collaborating with VGV providers during VGV to support relevant patient behavior change and assist with patient goal setting.
• Developing and providing patient education materials regarding Zoom and chronic conditions. This will include a sign-up process for future VGVs and sharing materials with patients electronically following each VGV.
• Securing and facilitating appointments and reminders for patients, including helping patients and providers access VGVs.
• Supporting and assisting patients in accessing Zoom and Patient Gateway to join in VGVs.
• Securing and facilitating appointments and reminders for patients, including helping patients and providers access VGVs.
• Assisting in process improvement recommendation to reduce potential barriers for engagement in VGVs for patients and providers including accessing Patient Gateway.
• Communicating with patients by patient messages and phone calls to increase engagement in HLP VGVs, provide educational material, and share health updates and newsletters.
• Leading a protocolized training program that will educate new providers and practices on how to run and implement VGVs, including managing timelines for various training steps, observing, and providing feedback to new VGV provider trainees, and ensuring practices are set up for success after the training process is complete.
• Employing strategies to best meet the service and healthcare needs of all patient referrals.
• Working towards developing rapport and a strong working alliance with VGV team members.
• Maintaining and coordinating ongoing communication among VGV team members, Healthy Lifestyle Program staff, and Primary Care physicians regarding VGVs through Zoom, phone, electronic messaging, and in-person meetings (as needed).
• Facilitating and assisting special projects, as required.

Qualifications

• A Bachelor's Degree in a related field is required.
• Experience in health promotions/education setting, counseling on health topics such as nutrition, exercise, cholesterol, hypertension, stress, and diabetes is preferred.
• The National Board Certified Health and Wellness Coaching (NBC-HWC) Certification is required.

Skills

• Excellent customer service skills.
• Excellent listening skills.
• Outstanding communication skills in all formats - virtual, phone, electronic, in-person.
• Strong clinical and analytical skills in assessing patient health needs, including medical, social and behavioral health aspects.
• Ability to multitask and change priorities to best meet patients’ and teams’ needs.
• Pose to represent the MGH well externally via virtual meetings, phone, written communications and in person.
• Ability to learn and understand medical terminology and organizational departments and divisions to effectively collaborate with clinical colleagues and schedulers to facilitate the appropriate medical appointments.

Benefits

This role offers comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. Please contact Human Resources at (857)-282-7642 for more details.

Pay

$23.34 - $33.37/Hourly Grade 5

Schedule

Remote Work Location: 300 Ocean Avenue
Scheduled Weekly Hours: 40