Health Coach-Diabetes Educator

About the role

A Health Coach has the unique opportunity to positively impact TRICARE beneficiaries by supporting them to live healthier lives. This role spans many specialties such as Nutrition, Exercise Physiology, Clinical/Nursing, Respiratory Therapy, Counseling and Pharmacy and will spend time addressing individual health and lifestyle concerns of our beneficiaries.

Responsibilities

• Conduct initial consultations with beneficiaries to identify opportunities, anticipate complications or barriers and act to avoid them;
• Provides health instruction to the beneficiary/family;
• Refers the beneficiary to their health care team as needed.
• Collaborates with beneficiary’s health care team to achieve best overall outcome while reinforcing treatment plans and orders.
• Educate and empower beneficiaries on self-management skills to manage their chronic conditions and/or lifestyle changes.
• Under clinical supervision, develops individualized, educational plans in a timely manner.
• Integrates educational plans with appropriate clinical guidelines for the disease states.
• Transfers cases requiring more intensive management to Health Coach RN, Disease Management RN or Case Management.
• Collaborates and coordinates services with cross-functional team using disease management strategies and targeting specific disease populations.
• Reviews, identify and assist with SDoH health disparities and educates beneficiaries about TRICARE benefits and directs them to appropriate resources.
• Adhere to URAC standards, TRICARE policy, contractual requirements, and nationally recognized practice standards.
• Performs other duties as assigned.

Requirements

• Required: Bachelor’s degree in appropriate field of specialization (Nutrition, Exercise Physiology, Respiratory Therapy, Counseling, or Pharmacy)
• Must be a U.S. Citizen
• Minimum of 3 years of experience in health education, exercise instruction or patient education; or any combination of education and experience, which would provide an equivalent background
• Certification, advanced certification, and/or licensure in appropriate field of specialty as required to practice in state of residence (I.E. RPh/Pharm D; RD/LD/LDN; RRT; EPC/ACSM-EP/ACSM-CEP/NASM-BCS; RN; LPC/LCSW/LMFT)
• Preferred: Health Coach certification such as (NSHC or ACE)
• Direct experience in health coaching, disease management and knowledge of behavioral and/or clinical assessment techniques, health and/or patient education and behavior change techniques preferred
• Experience with a Managed Care Organization (MCO) supporting clinical programs
• Knowledge of government health care programs, TRICARE, or Medicare/Medicaid

Qualifications

• Education: Bachelor’s degree in appropriate field of specialization (Nutrition, Exercise Physiology, Respiratory Therapy, Counseling, or Pharmacy)
• Experience: Minimum of 3 years of experience in health education, exercise instruction or patient education; or any combination of education and experience, which would provide an equivalent background
• Certification: Certification, advanced certification, and/or licensure in appropriate field of specialty as required to practice in state of residence (I.E. RPh/Pharm D; RD/LD/LDN; RRT; EPC/ACSM-EP/ACSM-CEP/NASM-BCS; RN; LPC/LCSW/LMFT)
• Other: Direct experience in health coaching, disease management and knowledge of behavioral and/or clinical assessment techniques, health and/or patient education and behavior change techniques preferred

Skills

• Commitment to Task: Ability to conform to established policies and procedures; exhibit high motivation.
• Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.
• Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.
• Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.
• Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position.
• Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.
• Team-Building / Team Player: Ability to manage large amounts of complex information, communicate clearly, and draw sound conclusions. Ability to organize tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail oriented.
• Technical Skills: Knowledge of TRICARE programs and benefits, Managed Care, and URAC national best-practice standards; population health and disease management interventions, crisis intervention strategies, collaboration skills, legal and regulatory requirements, and HIPAA privacy regulations.

Benefits

We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more.

Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

Pay

$72,000 to $80,000 per year

Schedule

Working Conditions Ability to cover any work shift Ability to work overtime, if needed Onsite: Works within a standard office environment Remote: Private and secure workspace and workstation with high speed internet is required Extensive computer work with prolonged sitting, wearing of headset, typing, speaking on a phone

Company Overview

Taking Care of Our Nation’s Heroes. It’s Who We Are. It’s What We Do. Do you have a passion for serving those who served? Join the TriWest Healthcare Alliance Team! We’re On a Mission to Serve®! Our job is to make sure that America’s heroes get connected to health care in the community. At TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996.

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.