Health Coach

Aetna’s Healthy Aging Support Program is a short-term, self-management education program. The Health Coach provides information, referral, assistance with accessing resources, health coaching, and supportive care to Medicare members. The Health Coach will instruct group coaching classes on specific content addressing common health concerns for members with chronic conditions, providing education and resources, and effectively utilizing community, health care, and plan benefit resources.

Responsibilities

• Educate members on an array of topics such as Managing Medicines, Nutrition, Safety, Benefits/Resources, Mindfulness and Working with Care Team and empower participation of the group coaching participants
• Assist the member in actively participating with their health care providers and Aetna Care Management teams regarding decisions that impact their health and well-being
• Document all member interaction into the appropriate member record(s)
• Demonstrate empathy for situations faced by our members and their caregivers
• Troubleshoot unavailability of resources, securing support as needed to close member gaps
• Follow program workflows consistently, following up with members to review personal action plan and determine if any additional referrals (e.g., Care Management, Behavioral Health, etc) are needed

Requirements

• 2+ years working as a Health Coach
• Associate’s Degree (required)
• Bachelor’s Degree (preferred)
• You must have or be able to obtain a direct/hardwired internet connection to a modem/router within 7 feet of your computer and a minimum download speed of 25 mbs download and 3 mbs upload. WiFi and satellite internet are not permitted.
• A quiet, secure and private designated home virtual work location, free from distractions, tidy and organized, compliant with CVS Health and HIPAA guidelines, and allowing for uninterrupted work during work hours.
• Work-from-Home colleagues are required to work within the state and city where they have confirmed they currently live.
• The company will provide equipment (keyboard, monitor, computer, headset, etc.). All new hires should provide their own workspace furniture (desk or standing desk).
• If hired, you will commit to obtaining required internet speeds and adhere to all Work From Home requirements.

Preferred Qualifications

• Health Coach Certification
• Candidates with experience in care management, healthcare, social work, aging network, or similar backgrounds
• Community health or public health experience
• Managed Care/Medicare experience
• Bilingual

Skills

• Device & System Navigation: Comfortable setting up and using multiple monitors and navigating multiple applications simultaneously to streamline tasks and improve efficiency.
• Communication Tools: Ability to communicate on digital channels such as via email, calendar invites, Teams messaging, and virtual meetings.
• Collaboration & Scheduling: Experience with Microsoft Office 365 (Teams, Outlook, Word, Excel, PowerPoint) applications or similar (Google Workspace).
• Systems Access & Security: Ability to log in to secure systems (e.g., VPN, EHR portal), lock a computer screen when unattended, manage strong passwords, and recognize suspicious emails or links.
• Troubleshooting & Support: Ability to resolve common technical issues independently, such as restarting an application when frozen, resolving internet connection issues, and contacting IT for unresolved technical issues.
• Future Growth: Openness to learning new skills in the future as the workplace environment evolves.

Schedule

• Anticipated Weekly Hours: 40
• Time Type: Full time

Pay

The typical pay range for this role is $21.10 - $36.78 per hour. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above.

Benefits

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include:

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility