Health Center Lead, Provider

About the role

The Health Center Lead, Provider is a patient‑facing clinician responsible for delivering high‑quality care while supporting the day‑to‑day operations of the health and wellness center. Approximately 90% of this role is dedicated to direct patient care. The position is located onsite in Oconomowoc, WI and partners closely with operations leadership to promote efficient workflows, team effectiveness, and a positive patient experience.

Key Responsibilities

• Provides comprehensive primary care services, including assessment, diagnosis, treatment, and follow‑up, in alignment with evidence‑based guidelines.
• Performs physical examinations and preventive health services.
• Orders, interprets, and evaluates diagnostic tests.
• Prescribes medications and treatments in accordance with licensure and clinical standards.
• Documents patient encounters, care plans, and outcomes accurately in the medical record.
• Educates patients and families on wellness, prevention, and treatment plans.
• Manages acute and chronic conditions, utilizing available tools and resources to support ongoing care.
• Collaborates with care team members to coordinate services, including referrals to internal and external providers.
• Maintains knowledge of pharmacological treatments, including appropriate use and potential side effects.
• Adheres to all clinical protocols, regulatory requirements, and organizational policies.
• Works collaboratively with clinical and non‑clinical staff to support a patient‑centered care environment.
• Participates in quality improvement initiatives, patient care programs, and continuing education.
• Supports compliance with clinical, safety, infection control, and HIPAA standards.
• Serves as a clinical resource to team members for day‑to‑day questions and guidance.
• Supports daily health center operations, helping ensure efficient patient flow and resolution of routine issues.
• Partners with Operations Leadership to maintain effective workflows, staffing coordination, and service delivery.
• Assists with staff scheduling updates and communicates coverage needs or gaps.
• Monitors operational processes such as work queues, logs, and supply levels, escalating concerns as needed.
• Helps address patient concerns and supports service recovery efforts.
• Communicates effectively with staff and leadership regarding day‑to‑day operations.
• Participates in onboarding, training, and skill development of team members.
• Provides input to operations leadership on staff performance and operational improvements.
• Maintains EHR Super User knowledge and supports team utilization of systems.
• Responds to urgent or emergent situations, providing leadership and coordination as needed.
• Completes incident reporting and supports follow‑up actions.
• Maintains confidentiality of patient and organizational information.
• Utilizes technology to communicate with patients in accordance with organizational policies.
• Demonstrates professionalism, adaptability, and effective communication in all interactions.
• Performs other duties as assigned.

Job Requirements

• Education: Completed master’s degree‑level Nurse Practitioner or Physician Assistant program from an accredited college/university.
• Experience: Minimum three (3) years primary care practice experience; 1 year of leadership experience preferred; ability to work independently; experience with an Electronic Medical Record (EMR); experience working with pediatric patients in some locations; certain clients and health centers may require travel and/or phlebotomy.
• Licenses & Certifications: Active and unrestricted applicable licensure; current CPR (BLS) certification (or obtain within 60 days of hire); NPI & DEA; current National Board Certification; may be required to obtain and maintain a valid DOT Medical Examiner Certification depending on responsibilities or location.

Knowledge, Skills & Abilities

• Proven ability to work effectively with diverse populations and a demonstrated commitment to fostering inclusion.
• Strong clinical assessment and decision‑making skills.
• Ability to balance independent clinical practice with team collaboration.
• Effective verbal and written communication skills.
• Strong organizational and problem‑solving abilities.
• Ability to support team coordination and daily operational needs.
• Proficiency with electronic medical records and standard business software.
• Ability to manage multiple priorities and respond effectively under pressure.

Schedule

40 hours per week.