Health Center Associate I (HCA I) - Brooklyn Park, MN

Job Summary

Under immediate supervision of the Health Center Manager, the Health Center Associate I (HCA I) performs a wide variety of functions. As the first patient contact in the health center, the HCA I plays a critical role in shaping the experience of our patients. HCA Is are responsible for providing the highest level of customer service and patient care as well as supporting the operations of the health center. HCA Is are advocates in implementing our mission “Advancing and protecting sexual and reproductive healthcare for all.” They may perform other related duties to support the health center operations as assigned.

Benefits And Perks

• Paid time off (PTO)
• Earned Sick and Safe Time (ESST)
• Participation in the 403(b)-retirement plan
• Employee discounts for various products and services
• Start date flexibility
• Comprehensive paid training for all health services positions
• Flexibility with hours per week during training
• Shift differentials
• Travel reimbursement
• Schedules created & sent out 6 weeks in advance
• Option of picking up additional shifts, including at other locations other than your “home” clinic

Minimum Qualifications

• High school diploma
• One to two years customer service experience

Your Day-to-Day Responsibilities

• Welcome all patients and visitors.
• Register patients for health center services.
• Answer phones, direct calls and reach out to patients as needed.
• Perform computer data entry, including patient demographics, insurance information, and appointment scheduling.
• Audit and maintain patient medical records and obtain patient consent for forms as necessary.
• Appropriately handle requests for patient medical records.
• Collect, assess, and verify patient financial information and determine and confirm insurance coverage.
• Accurately inform patients of potential costs for services.
• Assess and collect patient fees.
• Reconcile, prepare, and make bank deposits.
• Comply with all aspects of the cash handling policies.
• Prepare charge tickets for clinical staff coding.
• Charge post for clinical services and review charges for accuracy.
• Perform and reconcile charge reports.
• Ensure all patients are provided with information regarding donations and are asked for a donation at the time of checkout.
• Provide a summary of services for the transaction.
• Ensure all patients are asked to complete patient experience surveys.
• Follow all federal, state, and local laws regarding mandated reporting, abortion services, healthcare services and HIPAA.
• Perform all applicable inventory functions.
• Process and stock clinical supplies that are received.
• Perform in-health center refill and resupply requests within scope of practice, including curbside prescription delivery.
• Provide factual, unbiased information to patients seeking abortion.

About Us

At PPNCS, we believe all people deserve the right, the freedom, and the opportunity to follow their personal ambitions and choose their own path toward a healthier, more meaningful life. That’s why we protect, promote, and provide comprehensive and progressive sexual and reproductive health care for generations of people and families with empathy, care, and respect. We are looking for passionate, dedicated staff who are eager to make positive contributions to their community and to the Planned Parenthood mission.

Our Mission

We affirm the human right to reproductive health and freedom. We are committed to encouraging and promoting diversity as well as providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, our services, programs, and activities.

Equal Opportunity Employer

Planned Parenthood is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, gender identity or gender expression, national origin, age, veteran status, marital status, religion, sexual orientation, size, disability, socioeconomic status, or status regarding public assistance.