Health Center Ambassador

About the role

UNITE HERE HEALTH serves over 200,000 workers and their families in the hospitality and gaming industry nationwide. Our desire to be innovative and progressive drives us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare. Our vision is exciting and challenging. Please read on to learn more about this great opportunity!

Responsibilities

• Supports Health Center operations by greeting, and giving direction to patients in the Health Center lobby
• Conducts Health Center tours
• Conducts new patient outreach assignments
• Demonstrates ability to warm-transfer calls to appropriate departments
• Affords assistance with Health Center surveys
• Distributes approved Health Center and/or Culinary Health Fund flyers
• Promotes and assists patients with signing up for, navigating, and troubleshooting the patient portal
• Affords assistance with walk-in appointments
• Updates daily trackers
• Collaborates with Health Center staff on special projects
• Delivers 5-star service by answering patients’ questions and coordinating with the appropriate resources and/or departments
• Affords assistance with all non-clinical inquiries and directs patients to all relevant locations within the Health Center or to an outside source where applicable
• Escalates urgent, sensitive, or unresolved patient issues, concerns, and/or inquiries as designated by Health Center Administrative Team
• Affords assistance with patient check-in and required forms
• Affords assistance with Health Center medical records, adhering to confidentiality protocols
• Affords assistance with the Health Center Wellness classes, promoting healthy lifestyles and community engagement
• Reviews appointment details (date, time, location, and provider name) with patients, ensuring clear understanding of their upcoming appointments
• Establishes and maintains effective working relationships with all persons encountered during daily duties, fostering a positive and collaborative environment
• Complies with Guest Experience department’s quality assurance program
• Verifies patient eligibility and answers eligibility related questions
• Affords assistance as a liaison for the patients and the Health Center
• Affords assistance with supply requests
• Sets IT tickets in support of the team
• Ensures all patient forms and flyers are stocked, updated, and available to staff and patients
• Leads by example by maintaining and promoting excellent customer service
• Affords assistance in resolving patient complaints or issues, making every effort to address and resolve concerns effectively in the absence of the HCA Lead
• Affords assistance with managing the lobby in accordance to business needs and customer service
• Affords assistance with data collection, monitoring, and provides updates
• Affords assistance with team meetings, agendas, team building exercises, and all relevant documentation and materials
• Collaborate with team members, provider partner staff, and Patient Contact Center team on ideas, projects, or tasks that could impact Health Center operations
• Sets goals and achieve measurable results
• Contributes ideas to plans and achieving department goals
• Exemplifies the Fund’s BETTER Values and professional effectiveness dimensions in contributing to a respectful, trusting, and engaged culture of diversity and inclusion
• Performs other duties as assigned within the scope of responsibilities and requirements of the job
• Performs Essential Job Functions and Duties with or without reasonable accommodation

Qualifications

• Years of Experience and Knowledge: 1 ~ 2 years of related experience minimum
• Working knowledge and experience in a healthcare environment preferred
• Understanding of medical and insurance terminology
• Knowledge of patient rights and age specific patient care practices
• Education, Licenses, and Certifications Required: High School Diploma or equivalent Associate's degree in related field or equivalent work experience preferred
• Skills And Abilities: Communicates with a wide variety of people from diverse socio-economic and ethnic backgrounds respectfully and effectively under stressful conditions Utilizes effective listening skills and critical thinking skills to recognize and communicate issues to management including trends, anomalies and any other areas needing improvement Intermediate level computer skills in Microsoft Office (PowerPoint, Word, Outlook) Typing and ten key Strong organizational and time management skills Effective, efficient, and safe use of office equipment Able to follow departmental and Health Center safety practices and procedures Preferred fluency (speak and write) in Spanish Excellent written and verbal communication, interpersonal, and problem-solving skills Ability to work independently or in a group setting and manage competing deadlines and multiple projects in a fast-paced environment

Pay

Hourly range for this position: Hourly: $18.87~$23.08. Actual base salary may vary based upon but not limited to: relevant experience, qualifications, expertise, certifications, licenses, education or equivalent work experience, time in role, peer and market data, prior performance, business sector, and geographic location.

Schedule

Work Schedule (may vary to meet business needs): 7.5 hours per day (37.5 per week) onsite full-time at our Craigh Health Center.

Benefits

• Medical
• Dental
• Vision
• Paid Time-Off (PTO)
• Paid Holidays
• 401(k)
• Short- & Long-term Disability
• Life
• AD&D
• Flexible Spending Accounts (healthcare & dependent care)
• Commuter Transit
• Tuition Assistance
• Employee Assistance Program (EAP)