Health Care Secret Shopper

Responsibilities

• Conduct onsite and telephonic surveys (as a "secret shopper") to assess the availability, and accessibility of healthcare providers.
• Ability to use survey platform and call center tools.
• Follow review surveys and checklists and fully document responses and observations accurately.
• Maintain detailed, organized records and follow reporting timelines.
• Work with the team to improve processes, share insights, and develop recommendations for monitoring access to care.
• Maintain professional behavior while conducting assessments in both onsite and telephonic settings.
• Additional responsibilities as assigned.

Qualifications

Preferred Qualifications: