Health Care Assistant - Fuze Services

About the role

We are looking for a Healthcare Assistant to join our team and assist our customers with home health testing. This full-time position requires some weekend days and holidays. We seek a customer-oriented individual with a great attitude, who is highly organized and self-motivated. You will be a member of the primary contact team for results and clinical escalations.

Responsibilities

• Provide patients with results on sexually transmitted infections, cancer screening, hormone testing, or general health screening via telephone, chat, and email.
• Communicate effectively and professionally with all team members.
• Follow scripts as outlined by a clinical team lead.
• Identify and escalate clinical questions to team lead.
• Adhere to all client program requirements and standard operating procedures.
• Respond to inbound calls from patients seeking support related to the testing process, including questions regarding specific tests and sample collection.
• Provide a comfortable and safe environment where patients can discuss their concerns and ask questions via telephone, asynchronous chat, and email.
• Record interactions accurately and consistently in patient records.
• Adhere to HIPAA guidelines.

Requirements

• Skilled at using online tools and technology to deliver care and communicate with patients.
• Must be willing to undergo a background check.
• Minimum 1 year of clinical experience working in a medical office, clinical call center, or hospital.
• Telehealth experience is a plus.
• Previous experience working in an inbound/outbound call center environment, preferably in the healthcare industry, is a plus.
• Exceptional organizational and time management skills with sound decision-making abilities.

Physical requirements

• Ability to work at a computer terminal with monitor, keyboard, and mouse for extended periods of time.
• Stoop, bend, and reach for equipment and supplies.
• Make frequent repetitive motions required to operate a computer, including the wrists, hands, and fingers.
• Lift, carry, push, pull, and move light objects up to 20 pounds.
• Effectively communicate through verbal interactions.
• Discern auditory information and visually perceive details to perform essential job functions.

Consistent with the Americans with Disabilities Act (ADA) and similar applicable state laws, Fuze Health provides reasonable accommodation to enable qualified individuals with disabilities to perform essential job functions, unless such accommodation would cause an undue hardship.

Pay

Compensation Range: $21-$22 per hour.

Benefits

• Dental, vision, and multiple group medical plans to choose from.
• 401(k) retirement savings plan.
• Group life insurance and accidental death and dismemberment (AD&D) insurance.
• Flexible spending account (FSA) and health savings account (HSA).
• Commuter benefits.
• Employer-paid short-term (STD) and long-term disability (LTD) insurance.
• Additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program).
• Flexible vacation time and accrued paid sick time.
• 10 paid holidays (2 floating holidays for full-time non-exempt employees).
• Eight weeks of paid parental leave for eligible employees, with additional paid weeks for the birthing parent.
• 4 weeks paid caregiver leave.
• Lifestyle Spending Account allowance each month.

Schedule

Full-time position that will require some weekend days and holidays.

Location

Fuze Health is limited to individuals residing in the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington (WA), Wisconsin.

Applicants must be authorized to work for any employer in the U.S.