Health Care Assistant
About the role
The Health Care Assistant (HCA) serves as the first impression of Planned Parenthood South Atlantic (PPSAT) by providing friendly and efficient services to clients arriving at the health center for services or information. The HCA is responsible for maintaining front office, back office, assisting providers with daily in-office procedures, blood draws, and providing patient education.
Responsibilities
- Maintain accurate and complete documentation including charts, logs, etc.
- Provide education in a non-judgmental manner to patients by providing support and information on reproductive and sexual health issues.
- Verify and interpret insurance coverage and benefits both electronically and over the phone.
- Assist clinician in making patient referrals and documenting appointments scheduled in patient chart.
- Able to interpret and communicate clinic fee scale and pricing information, as well as patient insurance benefits, including copayments/coinsurance.
- Ensure patients complete all necessary forms and obtain patient consents for services in an efficient and accurate manner.
- Absolutely follow Health Center procedures for the processing and provision of OTC and prescription medications and birth control supplies.
- Absolutely ensure the Health Center remains in working order by maintaining an adequate stock of supplies.
- Participate in maintaining uniform patient record systems, e.g., computer data, EHR documentation, and/or patient filing system.
- Work as a team member to meet or exceed center productivity and customer satisfaction goals.
- Serve as laboratory testing personnel: collect and prepare laboratory specimens; maintain/check laboratory instruments; perform laboratory-related quality controls; order and result laboratory tests in the medical record; draw blood; dispose of contaminated supplies; perform and interpret in-house laboratory tests; participate in competency and proficiency requirements based on laboratory testing performed; demonstrate problem-solving skills.
- Schedule This is a full-time opportunity, working 35-39 hours/week. Tuesday: 9:45 AM - 6:00 PM Wednesday: 8:45 AM - 5:00 PM Thursday: 7:45 AM - 3:00 PM Friday: 7:45 AM - 3:00 PM Saturday: 7:45 AM - 3:00 PM All staff are expected to remain at the health center until all patients are checked out, documentation is completed, and the health center is cleaned.
Requirements
- Passionate about providing high quality and non-judgmental reproductive health care.
- Believe sexual health is essential to every person’s overall health, well-being, and happiness.
- Firm believer in providing non-judgmental care to our transgender and gender-diverse patients.
- Patient-first mindset.
- Compassionate.
Qualifications
- High school diploma or equivalent.
- Experience in a healthcare setting preferred.
- Knowledge of HIPAA regulations.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Excellent verbal and written communication skills.
- Basic computer skills, including Microsoft Office.
Skills
- Excellent interpersonal and communication skills.
- Ability to handle confidential and sensitive information.
- Proficiency in Microsoft Office Suite.
- Basic knowledge of medical terminology.
- Ability to work flexible hours, including weekends.
Benefits
- Full benefits including but not limited to...
- Medical, Dental, and Vision Health Reimbursement Account
- 403B Retirement Plan with Contribution Match
- Paid Time Off
- Holiday Pay
- Employee Assistance Program
Pay
All HCA's start at a non-negotiable $23.25 an hour, and are eligible for periodic pay-increases based on tenure and skill check-offs.
Schedule
This is a full-time opportunity, working 35-39 hours/week. Tuesday: 9:45 AM - 6:00 PM Wednesday: 8:45 AM - 5:00 PM Thursday: 7:45 AM - 3:00 PM Friday: 7:45 AM - 3:00 PM Saturday: 7:45 AM - 3:00 PM All staff are expected to remain at the health center until all patients are checked out, documentation is completed, and the health center is cleaned.