Health Benefits Assistant

Summary

The incumbent is responsible for a wide range of assignments and provides administrative support to the Member Services Unit. The clinical staff recovery aspects of this position directly impact the facility. The incumbent is organizationally aligned in the Health Administration Service (HAS).

Qualifications

• To qualify for this position - applicants must meet all requirements within 30 days of the closing date of this announcement - 07/27/2026.
• Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements within 30 days of the closing date of this announcement.
• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization.
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have completed 4 years above high school.
• Combination: Applicants may also combine education and experience to qualify at this level.

Duties

• Receive - and determine the needs - and entitlements to coordinate a client's visit from arrival to departure - ensuring all administrative and clinical details have been completed before an applicant leaves the facility
• Greet and receive applicants and determines their status in the VA system
• Actively listen to customers with respect and concern
• Pay attention to the details of the customer's needs and help the customer arrive at a satisfactory solution to the problem
• Respond to requests in a timely and appropriate manner
• Aid patients in applying for medical benefits
• Advise the veteran of their eligibility status and enrollment Priority Group for VA health care
• Explain the billing co-payment status - including how their private insurance may affect their billing co-payments
• Respond to phone inquiries
• Prepare all correspondence
• Enter demographic - insurance - and income information into an agency database system (such as: Vist-A)
• Make telephonic contacts with the client to follow-up and complete details from a previous visit
• Schedule - reschedule - and determine the correct wait time for appointments - appropriate use of recall and the electronic wait list
• Scan documents into the electronic medical record
• Determine the entitlement to medical care - bill preparation and collections on all billable episodes of inpatient and outpatient care
• Receive and determine the needs - entitlements
• Coordinate the client's visit from arrival to departure - ensuring all administrative and clinical details have been completed before an applicant leaves the facility
• Serve as a resource for the veteran community by participating in events and programs by providing training and information to VA staff - other federal agencies and community agencies regarding the VA services
• Train and inform VA staff - other federal agencies and community agencies regarding VA services
• Work Schedule: Monday - Friday - 8:00am - 4:30pm