Health Assistant

About TouchCare

TouchCare is a healthcare concierge service dedicated to simplifying the complexities of health insurance and the healthcare system. By assigning each member a personal assistant, TouchCare helps resolve billing issues, coordinate with providers, and save individuals time and money. Committed to providing a healthier understanding of healthcare, TouchCare makes navigating healthcare more convenient and stress-free for its users.

The Company’s customers include large self-insured companies and small to medium-size businesses who provide TouchCare to their employees as a benefit.

Responsibilities

• You understand health insurance, how it works, how claims are processed to generate an explanation of benefits and have the ability to explain the complexities of health insurance to members in terms they understand
• You have great communications skills, have patience when providing excellent customer service and the discipline to perform the necessary follow-up activities to ensure your customers value the expertise you provide
• You have the ability to process and explain various financial models when explaining the cost differential between Consumer Directed Health Plans (CDHPs) and more traditional health plans (not mandatory as entry level HA)
• You enjoy using technology, are comfortable with data and the use of multiple forms of communicating with customers (text, voice, and email)
• You have the ability to develop knowledge about your service areas ability to provide appropriate referral management
• Work collaboratively with other HA’s and the TouchCare management team to identify and share best practices

About You

• You are a service-focused, highly personable individual who loves dealing with people, solving their problems, and providing them with a great customer experience. You are relentlessly inquisitive, love researching and finding new answers. You have excellent interpersonal and communications skills and can effectively collaborate with your teammates, and all levels of management.
• You act professionally, especially when assisting others who are experiencing challenges
• Multitasking and working quickly and efficiently is something you do well
• Must be able to work independently and as a part of a team with the ability to react to a rapidly growing consumer base
• Must be willing to work a flexible schedule to support the times of coverage required to meet consumer availability demands and expectations
• You are passionate about making a difference in people’s lives

Qualifications

• Bachelor degree preferred with 2+ years’ experience working in a health insurance advisory or related capacity
• 2+ years’ experience in a customer service environment
• 2+ years’ health insurance experience (broker, billing department representative, adjuster) - Not mandatory for entry level HA
• Experience working in a data-driven environment and a proven track record of achieving performance targets as required
• Good knowledge of the general healthcare ecosystem and trends (not mandatory for entry level HA)

Pay

The salary range for this role is $50,000–$65,000, based on experience, skills, qualifications, and alignment with the scope of the role.

Benefits

TouchCare offers a competitive benefits package, including medical, dental, vision, paid time off, parental leave, and other company-sponsored benefits.

Location & Work Environment

This role is based at our Shrewsbury, NJ location and is expected to be onsite 5 days per week.

Equal Opportunity Employer

We are committed to building a diverse and inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.