Health and Welfare Business Analyst - Implementations

The Role

The Senior Business Analyst (BA) will utilize their consulting, analysis, and domain skills to provide the best outcomes for our client, their participants and Fidelity. You will join a team of passionate Health and Welfare professionals committed to crafting business requirements that are crucial to our ability to serve as a directed record keeper for our plan sponsors. You will serve as requirements expert and are responsible for providing all business analysis support for client advised projects to ensure that the systems are functioning according to the detailed business requirements. The Health and Welfare Business Analyst is a key member of the Health and Welfare (HW) Center of Excellence Implementation and Migration team that services Fidelity clients. The role provides for the ability to work in a growing Health and Welfare offering, access to scalable technology while continually enhancing your knowledge of the Health and Welfare benefits administration landscape.

Expertise and Skills You Bring

• Bachelor’s degree or equivalent years of industry experience
• 3 plus years of Health and Welfare benefits service experience with an understanding of benefits administration system
• Prior client implementation and/or platform migration experience a plus
• Proficient with Microsoft Office applications - medium Excel knowledge including VLOOKUP experience
• Ability to independently manage one’s own workload
• The ability to critically analyze complex business requirements/product issues
• Regulatory and legislative knowledge in aligned service area
• Demonstrates excellent communication skills (written and verbal)
• Ability to conduct analysis and document findings
• Procedure execution and process improvement
• Align, plan, and execute new product capability delivery with in-flight implementation while driving/supporting execution of key activities (example: data conversion load)
• Participate in validation and/or testing efforts to ensure results meet the client and/or product offering requirements
• Partnering with the Director- Client HealthCare Consulting to define client specific configurable variations to support a client plan and/or administrative requirements
• Performing root cause analysis to determine gaps or trends for continuous improvement opportunities
• Submitting requests and/or assisting with translation of business requirements to technology partners, as applicable
• Creating training material and reference material for participant services
• Assisting and coaching the broader virtual team
• Engaging in and/or leading ongoing courses to support continued personal development

Client Requirements Documentation

• Review client provided documents and the Information Requirements Checklist (IRC) and/or Plan Administration Manual (PAM)/Status Change Matrix (SCM) and complete the Client Requirements Tool with the clients plan rules
• Document gaps for the Client HealthCare Consultant to follow up on
• Provide support to Client HealthCare Consultant on Requirements Workshop call

The Team

Fidelity’s healthcare administrative services are backed by the service, trust, and experience that have helped Fidelity become America's Retirement Leader. With over 20 years of experience in Health and Welfare administration, we are utilizing our experience to bring health and wealth together to drive better outcomes for our clients. In this role, you will be uniquely positioned to deliver the service to achieve those goals.