Health and Welfare Benefits Field Representative

About the role

We get it. Employee benefits are complicated. Typically, when someone needs to use their benefits, they are also going through momentous changes. They’re dealing with an important health issue. It may be that they are new in their careers and trying to understand what their benefits mean. That’s where our Health and Welfare Benefits Representatives help. We see this role as a “trainer” or a “teacher” in helping our participants understand the value of the benefits they rightfully have earned.

Responsibilities

• Explain plan eligibility, benefits, and participation requirements to participants and stakeholders.
• Aid participants with benefit applications, claims, appeals, and eligibility questions.
• Review denied claims and gather documentation to support accurate claim decisions.
• Respond to participant inquiries by phone, email, and in person with professional customer service.
• Conduct meetings and collaborate with internal teams to ensure timely and consistent support.
• Complete special projects and additional responsibilities as assigned.

Requirements

• Service Minded. Provide superior customer service, every day
• Educated. Bachelor’s degree or equivalent combination of education and experience
• Experienced: Previous experience in the benefits and/or Human Resources field
• Communication. Excellent verbal/written communication; bilingual Spanish language skills required
• Flexible. Daily travel throughout the Bay Area to support participants

Qualifications

• Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans.
• As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package.

Skills

• Bilingual Spanish language skills

Benefits

• Starting hourly rate of $33.19 - $44.89 per hour. Pay is dependent on experience, skills, and qualifications.
• Excellent Medical, Dental (w/Ortho), Vision, Rx benefits, disability, life insurance
• Optional benefits include health flex spending & dependent care assistance plans, pet insurance
• Paid Vacation (10 days), Sick Leave (10 days) and Holidays (10 days)
• Generous 401k plan with company base contribution & match
• Work-Life Balance

Pay

Starting hourly rate of $33.19 - $44.89 per hour. Pay is dependent on experience, skills, and qualifications.

Schedule

Work-Life Balance