Head Teller - Tavernier, FL
SouthState Bank · Tavernier, FL · 1 mo ago
FinanceFull-time
We need to output HTML fragment with sections: About the role? The posting includes a story about SouthState, summary/objectives, essential functions, head teller functions, qualifications, education, certification, training requirements, physical demands, work environment, travel, work location. We need to use for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate: EEO, equal opportunity, etc. Also remove cookie/navigation/legal etc. The posting includes "Equal Opportunity Employer, including disabled/veterans." That's boilerplate; remove.
We need to preserve all substantive info. So we need to extract sections:
- About the role: maybe the introductory paragraph about SouthState story and summary/objectives. Could be "About the role" or "Summary/Objectives". Use heading
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate: EEO, equal opportunity, etc. Also remove cookie/navigation/legal etc. The posting includes "Equal Opportunity Employer, including disabled/veterans." That's boilerplate; remove.
We need to preserve all substantive info. So we need to extract sections:
- About the role: maybe the introductory paragraph about SouthState story and summary/objectives. Could be "About the role" or "Summary/Objectives". Use heading About the role
with prose.
- Responsibilities: essential functions list (teller duties, head teller functions). Use - .
- Requirements: qualifications, education, certification, training requirements, physical demands, work environment, travel? Could be separate sections: Qualifications, Skills, etc. But we need to follow instruction: prefer few substantive sections over many thin ones. So we could combine qualifications, education, certification, training, physical demands, work environment, travel into a "Requirements" section? But they said use headings like Qualifications, Skills, Benefits, Pay, Schedule. We should only include those headings if there is real specific content. The posting includes qualifications, education, certification, training requirements, physical demands, work environment, travel. So we could have sections: Qualifications, Skills (maybe interpersonal skills, computer skills, ability to read/write/speak/understand English), Requirements (maybe experience). But we need to decide.
Better to follow typical structure: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have content for About the role, Responsibilities, Requirements (experience, education), Qualifications (maybe certification?), Skills (interpersonal, computer, language), Benefits? Not mentioned. Pay? Not mentioned. Schedule? Not mentioned (maybe travel). So we should not include Benefits, Pay, Schedule unless present. So we will include About the role, Responsibilities, Requirements, Qualifications, Skills. Possibly also Work Environment? Not a standard heading but we could fold into Requirements or Qualifications. The instruction says use those headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests those are typical. It says "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can use those headings; we could also add others if needed but better to stick to these. We can include Work Environment under Requirements or Qualifications? Might be okay to include as part of Requirements.
We need to preserve all substantive info; we must not drop any. So we need to ensure we include all details: SouthState story, summary/objectives, essential functions list, head teller functions, qualifications, education, certification, training requirements, physical demands, work environment, travel, work location.
We need to avoid boilerplate: EEO, equal opportunity, etc.
We need to not repeat job title as heading.
We need to output only HTML fragment.
Let's craft:
About the role
The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! Summary/Objectives A Head Teller has the responsibility to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.
But we might split summary/objectives separate? Could be part of About the role.
Better to have About the role includes the story and summary.
Then Responsibilities: list essential functions and head teller functions.
We need to include all bullet points.
Let's extract essential functions list:
- Serves customers quickly, accurately, efficiently, and confidentially according to the SouthState Bank Service Standards.
- Knows and understand the products and services offered by the Bank. These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
- Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
- Presents a neat and professional personal appearance, in accordance with bank policy.
- Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
- Develop a strong understanding of customer-facing technology with the ability to discuss with and enroll customers in self-service options.
- Performs the following teller duties:
* Processes transactions for savings, checking, and loan accounts.
* Maintains a neat and orderly work area.
* May assist in guiding and training new tellers.
* May allow customers access to safe deposit boxes.
* Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
* Sells certified checks within assigned limits.
* Balances transactions daily.
* May service/balance ATM.
* May utilize the branch capture system.
* Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.
* Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.
* Assures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and are properly distributed.
* Provides leadership in all areas by setting an example for the staff to follow.
* Personifies good customer relations and effective selling and cross selling in contacts with customers.
* Exemplifies through actions and attitude the expectation of all staff members.
* May supervise designated staff members in their daily performance of assigned tasks, which impacts decisions on personnel regarding employment, performance ratings, promotions, salary, transfers, and termination
* May resolve routine personnel problems
Then Head Teller Functions: Minimum of 5 years’ experience or demonstrated expertise and quality performance in all levels of the Teller job function as well as demonstrated leadership skills. Additional Responsibilities will include Branch Operational Responsibilities including vault and cash management duties as well as potentially supervising a staff of tellers. A Head Teller will typically be utilized in branches that have 5+ Teller FTEs. Other duties as assigned.
We need to include those as responsibilities as well.
Now Qualifications, Education, And Certification Requirements:
- Education: High School diploma or equivalent
- Experience: Cash Handling, Sales, Customer Service; Previous banking experience preferred
- Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English
- Training Requirements/Classes: The SouthState Way New Team Member Orientation, Teller Foundations, All assigned Regulatory Compliance Training, Acknowledgement of all policies through DocuSign as assigned, Additional training may be required dependent upon experience
Physical Demands:
- Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time.
- Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers
Work Environment:
- This position is most likely in an open lobby area with an individual workstation.
- The position is located inside a cooled and heated facility.
Travel:
- Travel may be required
Work Location: 91390 Overseas Hwy Tavernier, Florida 33070
We need to include all.
Now decide sections:
About the role: includes story and summary/objectives.
Responsibilities: essential functions + head teller functions.
Requirements: maybe experience? But we already have experience in qualifications. Could combine qualifications and requirements. But we have separate headings: Requirements and Qualifications. We could put experience under Requirements, and education/certification/training under Qualifications. Skills could be interpersonal, computer, language.
Let's do:
About the role
... story and summary/objectives ...
Responsibilities
- ... essential functions items ...
- ... head teller functions items ...
Requirements
Minimum of 5 years’ experience or demonstrated expertise and quality performance in all levels of the Teller job function as well as demonstrated leadership skills. Experience in cash handling, sales, customer service; previous banking experience preferred.
Qualifications
- Education: High School diploma or equivalent
- Training: The SouthState Way New Team Member Orientation, Teller Foundations, All assigned Regulatory Compliance Training, Acknowledgement of all policies through DocuSign as assigned; additional training may be required dependent upon experience.
- Certification: (none specified) maybe omit if none.
But we need to include specific knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English. That could be Skills section.
Skills
- Good interpersonal skills
- Good computer skills
- Ability to read, write, speak, and understand English
Physical demands, work environment, travel, work location could be part of Requirements or a separate section like "Working Conditions". Not in list but we could add a Working Conditions
but instruction only gave examples; not prohibited. Safer to include them under Requirements as additional details.
We could add a Requirements
with subpoints: experience, physical demands, work environment, travel, location.
But we already used Requirements for experience. Could combine.
Let's restructure:
About the role
... story and summary/objectives ...
Responsibilities
... all essential functions and head teller functions ...
Requirements
- Experience: Minimum of 5 years’ experience or demonstrated expertise and quality performance in all levels of the Teller job function as well as demonstrated leadership skills. Cash handling, sales, customer service experience; previous banking experience preferred.
- Education: High School diploma or equivalent
- Training: The SouthState Way New Team Member Orientation, Teller Foundations, All assigned Regulatory Compliance Training, Acknowledgement of all policies through DocuSign as assigned; additional training may be required dependent upon experience.
- Physical Demands: Must be able to lift up to 50 pounds; able to stand and/or sit for long periods; able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.
- Work Environment: Open lobby area with individual workstation; cooled and heated facility.
- Travel: Travel may be required.
- Work Location: 91390 Overseas Hwy Tavernier, Florida 33070
Skills
- Good interpersonal skills
- Good computer skills
- Ability to read, write, speak, and understand English
We need to ensure we didn't miss any specifics: "Knows and understand the products and services offered by the Bank. These include facts and features, benefits and advantages
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can use those headings; we could also add others if needed but better to stick to these. We can include Work Environment under Requirements or Qualifications? Might be okay to include as part of Requirements.
We need to preserve all substantive info; we must not drop any. So we need to ensure we include all details: SouthState story, summary/objectives, essential functions list, head teller functions, qualifications, education, certification, training requirements, physical demands, work environment, travel, work location.
We need to avoid boilerplate: EEO, equal opportunity, etc.
We need to not repeat job title as heading.
We need to output only HTML fragment.
Let's craft:
About the role
The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! Summary/Objectives A Head Teller has the responsibility to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.
But we might split summary/objectives separate? Could be part of About the role. Better to have About the role includes the story and summary. Then Responsibilities: list essential functions and head teller functions. We need to include all bullet points. Let's extract essential functions list: - Serves customers quickly, accurately, efficiently, and confidentially according to the SouthState Bank Service Standards. - Knows and understand the products and services offered by the Bank. These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered. - Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position. - Presents a neat and professional personal appearance, in accordance with bank policy. - Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act. - Develop a strong understanding of customer-facing technology with the ability to discuss with and enroll customers in self-service options. - Performs the following teller duties: * Processes transactions for savings, checking, and loan accounts. * Maintains a neat and orderly work area. * May assist in guiding and training new tellers. * May allow customers access to safe deposit boxes. * Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures. * Sells certified checks within assigned limits. * Balances transactions daily. * May service/balance ATM. * May utilize the branch capture system. * Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow. * Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices. * Assures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and are properly distributed. * Provides leadership in all areas by setting an example for the staff to follow. * Personifies good customer relations and effective selling and cross selling in contacts with customers. * Exemplifies through actions and attitude the expectation of all staff members. * May supervise designated staff members in their daily performance of assigned tasks, which impacts decisions on personnel regarding employment, performance ratings, promotions, salary, transfers, and termination * May resolve routine personnel problems Then Head Teller Functions: Minimum of 5 years’ experience or demonstrated expertise and quality performance in all levels of the Teller job function as well as demonstrated leadership skills. Additional Responsibilities will include Branch Operational Responsibilities including vault and cash management duties as well as potentially supervising a staff of tellers. A Head Teller will typically be utilized in branches that have 5+ Teller FTEs. Other duties as assigned. We need to include those as responsibilities as well. Now Qualifications, Education, And Certification Requirements: - Education: High School diploma or equivalent - Experience: Cash Handling, Sales, Customer Service; Previous banking experience preferred - Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English - Training Requirements/Classes: The SouthState Way New Team Member Orientation, Teller Foundations, All assigned Regulatory Compliance Training, Acknowledgement of all policies through DocuSign as assigned, Additional training may be required dependent upon experience Physical Demands: - Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time. - Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers Work Environment: - This position is most likely in an open lobby area with an individual workstation. - The position is located inside a cooled and heated facility. Travel: - Travel may be required Work Location: 91390 Overseas Hwy Tavernier, Florida 33070 We need to include all. Now decide sections: About the role: includes story and summary/objectives. Responsibilities: essential functions + head teller functions. Requirements: maybe experience? But we already have experience in qualifications. Could combine qualifications and requirements. But we have separate headings: Requirements and Qualifications. We could put experience under Requirements, and education/certification/training under Qualifications. Skills could be interpersonal, computer, language. Let's do:About the role
... story and summary/objectives ...
Responsibilities
- ... essential functions items ...
- ... head teller functions items ...
Requirements
Minimum of 5 years’ experience or demonstrated expertise and quality performance in all levels of the Teller job function as well as demonstrated leadership skills. Experience in cash handling, sales, customer service; previous banking experience preferred.
Qualifications
- Education: High School diploma or equivalent
- Training: The SouthState Way New Team Member Orientation, Teller Foundations, All assigned Regulatory Compliance Training, Acknowledgement of all policies through DocuSign as assigned; additional training may be required dependent upon experience.
- Certification: (none specified) maybe omit if none.
Skills
- Good interpersonal skills
- Good computer skills
- Ability to read, write, speak, and understand English
Working Conditions
but instruction only gave examples; not prohibited. Safer to include them under Requirements as additional details. We could add aRequirements
with subpoints: experience, physical demands, work environment, travel, location. But we already used Requirements for experience. Could combine. Let's restructure:About the role
... story and summary/objectives ...
Responsibilities
-
... all essential functions and head teller functions ...
Requirements
- Experience: Minimum of 5 years’ experience or demonstrated expertise and quality performance in all levels of the Teller job function as well as demonstrated leadership skills. Cash handling, sales, customer service experience; previous banking experience preferred.
- Education: High School diploma or equivalent
- Training: The SouthState Way New Team Member Orientation, Teller Foundations, All assigned Regulatory Compliance Training, Acknowledgement of all policies through DocuSign as assigned; additional training may be required dependent upon experience.
- Physical Demands: Must be able to lift up to 50 pounds; able to stand and/or sit for long periods; able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.
- Work Environment: Open lobby area with individual workstation; cooled and heated facility.
- Travel: Travel may be required.
- Work Location: 91390 Overseas Hwy Tavernier, Florida 33070
Skills
- Good interpersonal skills
- Good computer skills
- Ability to read, write, speak, and understand English