Head Teller I (FT) - Huntington Branch

Full-time, non-exempt position in Retail Banking.

About the role

Supervises the teller line of a small branch. Processes various transactions to provide prompt and quality service to present and potential customers.

Responsibilities

• Adheres to established customer service standards.
• Applies the bank’s Service and Sales Process during customer interaction to acquire and enhance customer relationships.
• Supervises the teller line by:
  • Allocating and coordinating the work flow.
  • Guiding and advising subordinates in the more complex phases of their work.
  • Training new employees.
  • Monitoring regulatory compliance.
  • Helping to ensure operational excellence.
• Provides backup coverage to the management team.
• Responsible for maintaining security and supply of cash vault.
• Performs Teller administrative duties such as auditing Tellers, money supply at teller stations, and attendance records.
• Oversees Teller work for adherence to bank policy and compliance.
• Proves cash drawer at end of day.
• Leads the teller team to refer bank services and meet assigned sales goals through the sale of bank products and services.
• Balances ATM, maintains security of cash vault and performs semi-annual cash audits.
• Completes BSA, AML, and other Regulatory and Continuing Education as assigned.
• Adheres to all bank and regulatory policies and procedures specific to position.
• Assumes additional responsibilities as requested.

Requirements

• High School Diploma or GED required.
• 1 year experience as a Senior Teller preferred.
• Previous supervisory experience preferred.
• Ability to lead others.

Physical Demands

• Stand: Frequently
• Walk: Frequently
• Sit: Occasionally
• Handling / Fingering: Constantly
• Reach Outward: Frequently
• Reach Above Shoulder: Occasionally
• Climb: Occasionally
• Crawl: Not Applicable
• Squat or Kneel: Frequently
• Bend: Frequently
• Lift/Carry:
  • 10 lbs or less: Frequently
  • 11-20 lbs: Frequently
  • 21-50 lbs: Occasionally
  • 51-100 lbs: Not Applicable
  • Over 100 lbs: Not Applicable
• Push/Pull:
  • 12 lbs or less: Occasionally
  • 13-25 lbs: Occasionally
  • 26-40 lbs: Occasionally
  • 41-100 lbs: Occasionally