Head Teller

Location: 701 East Pittsburgh St. Greensburg, PA 15601

Schedule

• Monday - Friday: 8:30 am - 6:00 pm
• Saturday: 9:00 am - 12:00 pm
• Must be flexible around branch hours

About the role

Operates a customer service window to provide customers with exceptional service on a variety of transactions. Provides technical direction and training for other customer service representatives. Suggests solutions and options to customers, refers customers to appropriate areas of the bank, and resolves customer problems, issues, or concerns in an accurate and efficient manner.

Responsibilities

• Prove competencies in bank operations and demonstrate operational excellence by:
  • Establishing accuracy and balancing skills with a balancing rate of 85% in accordance with Retail Policies and Procedure manual
  • Using Bank’s computer systems and knowledge of S&T policies and procedures to operate a customer service window efficiently and accurately
  • Utilizing computer systems to properly identify customers, verify transaction authenticity, and complete steps to protect the customer and bank from fraud (e.g., verifying balances, placing holds, documenting identification)
  • Accepting checks for cashing, identifying customers, verifying endorsements and balances, and referring customers to branch management for authorization
  • Processing deposits and withdrawals
  • Providing additional customer services, such as bank money orders
  • Accepting various loan payments or other types of payments
  • Balancing cash window daily
  • Completing ATM balancing and settlements daily
  • Completing vault balancing daily
  • Maintaining satisfactory Operation Assessment Readiness (OAR) audit results
• Demonstrate knowledge of Consumer Bank Customer Service Standards and deliver exceptional customer service as measured by Customer Insight surveys (scored by Avannis)
• Work directly with and support branch leadership (manager, assistant manager, retail services supervisor)
• Contribute to branch goals and sales/service standards as outlined in the branch playbook and detailed by branch management
• Execute professional sales and service behaviors aligned with the Bank’s "Our Shared Future" purpose, five values, and core drivers
• Use the Sales & Service Opportunity tool to track customers introduced to a banker
• Identify customer needs, promote bank services, answer banking-related questions, and direct customers to specialized products, solutions, and services
• Expand business relationships by identifying customer needs for additional services and developing new customers to increase market share and profitability
• Process night deposits, mail deposits, and safe deposit admittance as needed
• Perform duties supporting branch operations, such as monthly reports, reconcilements, and logs
• Use provided resources to keep the branch and business lines (including Wealth Management, Mortgage, and Business Banking) balanced and compliant
• Maintain strong interpersonal skills and work independently or as a motivated team player to contribute to branch and organizational success
• Attend and complete training as needed (virtual, in-person, online BVS, etc.)
• Perform additional duties as required

Requirements

• High school diploma or equivalent, plus specialized training or a two-year degree
• Two to five years of general and specialized experience, including knowledge of preparing balance reports
• Successful completion of the retail training program

Physical Demands

• Operates a keypad device: 70% of the day
• Operates electronic equipment: 10% of the day
• Operates office equipment: 10% of the day
• Standing: 2 hours per day in a straight position
• Sitting: 5 hours per day in a leaning position
• Routinely lifts up to 10 lbs., 2 times per day; maximum lift is 20 lbs., one time per day
• Must occasionally lift and/or move up to 50 lbs.
• Manual dexterity for typing and data entry: up to 40% of the business day
• Close vision requirements: 18”-20” for computer work

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Pay

Salary Range: $17.50 - $30.85 per hour