Head Teller

Locations: 800 Philadelphia Street, Indiana, PA 15701 or 324 N 4th Street, Indiana, PA 15701

Schedule

• Monday - Thursday: 8:30 am - 5:00 pm
• Friday: 8:30 am - 6:00 pm
• Must be flexible around branch hours

About the role

Operates a customer service window to provide customers with exceptional service on a variety of transactions. Provides technical direction and training for other customer service representatives, suggests solutions and options to customers, and refers customers to appropriate areas of the bank. Resolves customer problems, issues, or concerns in an accurate and efficient manner.

Responsibilities

• Prove competencies in bank operations and demonstrate operational excellence by:
  • Establishing accuracy and balancing skills with a balancing rate of 85% in accordance with Retail Policies and Procedure manual
  • Using Bank’s computer systems and knowledge of S&T policies and procedures to operate a customer service window efficiently and accurately
  • Utilizing computer systems to identify customers, verify transaction authenticity, and complete fraud protection steps (e.g., verifying balances, placing holds, documenting identification)
• Accept checks for cashing, identify customers, verify endorsements and balances, and refer customers to branch management for authorization
• Process deposits, withdrawals, and related duties
• Provide additional customer services, including bank money orders and other services
• Accept various loan payments or other types of payments
• Balance cash window, ATM, and vault daily
• Ensure satisfactory Operation Assessment Readiness (OAR) audit
• Demonstrate knowledge of Consumer Bank Customer Service Standards and deliver exceptional service as measured by Customer Insight surveys
• Support branch leadership (manager, assistant manager, retail services supervisor) and contribute to branch goals and sales/service standards
• Execute professional sales and service behaviors aligned with the Bank’s purpose, values, and core drivers
• Use the Sales & Service Opportunity tool to track customer introductions to bankers
• Identify customer needs, promote bank services, and direct customers to specialized team members for products, solutions, and services
• Expand business relationships and develop new customers to increase market share and profitability
• Process night deposits, mail deposits, and safe deposit admittance as needed
• Perform branch operational duties, such as monthly reports, reconcilements, and logs
• Maintain branch and business line compliance, including Wealth Management, Mortgage, and Business Banking
• Foster strong working relationships with employees in other departments
• Demonstrate interpersonal skills, work independently, and contribute as a team player
• Attend and complete training as needed (virtual, in-person, online BVS, etc.)
• Perform additional duties as required

Requirements

• High school diploma or equivalent; specialized training or a two-year degree preferred
• Two to five years of general and specialized experience, including knowledge of preparing balance reports
• Successful completion of the retail training program

Physical Demands

• Operates a keypad device: 70% of the day
• Operates electronic and office equipment: 20% of the day
• Standing: 2 hours per day in a straight position
• Sitting: 5 hours per day in a leaning position
• Routinely lifts up to 10 lbs., 2 times per day; maximum lift is 20 lbs., one time per day
• Occasionally lifts and/or moves up to 50 lbs.
• Manual dexterity for typing and data entry up to 40% of the business day
• Close vision (18”-20”) for computer work

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Pay

Salary Range: $17.50 - $30.85 per hour. Offered rates and salaries vary based on geographic location, market data, experience, education, and position-specific skills.