Head Soccer Coach

About TOCA Soccer

We are passionate about people and the power of sport. We create an environment where guests learn, live, and play, supporting and guiding them every step of the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring.

Job Highlights

• Job Title: Head Soccer Coach
• Location: Richmond, OH
• Report To: General Manager
• Hours Required: Full Time up to 35 hours per week, including afternoons, weekends and holidays

What Makes a TOCA Teammate?

• Play Hard
• Care Deeply
• Grow Together
• Strive for Excellence
• Create Awesome Experiences

Why You'll Love Being Part of the TOCA Team

• Full access to TOCA Treats
• Competitive Pay and Comprehensive Benefits
• Generous PTO & Holidays
• Career Growth & Development
• Employee Assistance Program
• Active & Fit Membership Benefits
• Hub Discount Marketplace

Job Overview

We are seeking an experienced and dynamic Head Soccer Coach to assist the General Manager with our TOCA Training experience. TOCA Training is a first-of-its-kind, technology-backed training program designed for players of all ages and abilities. The successful candidate will partner with the General Manager to uphold the program’s budget, retain and grow the client base, and ensure operational excellence.

Community Partnership, Marketing & Sales Enablement (50%)

• Partner with the General Manager to uphold the program’s budget, including revenue, expenses, and financial reports.
• Follow the monthly business plan to achieve session, client, and financial targets.
• Utilize CSAT, NPS, Referrals, and Birdeye Reviews to retain and grow the existing client base.
• Build and maintain relationships with parents, community organizations, and local soccer clubs.
• Increase Leads, Guest Traffic, and Drop-Ins through community partnerships and cross-promotions.
• Aid in marketing strategies to attract participants to the program.
• Update TOCA Training Whiteboard to track month-to-date performance and forecast weekly program commitments.
• Follow up with dropped clients to identify any trends contributing to turnover.
• Participate in a specific plan to “Win Back” past clients from previous seasons.

Operational Excellence (25%)

• Commit to servicing a minimum of 5 Free Kick Off sessions and a minimum of 15 paid sessions weekly.
• Perform Baseline Session Data for effective conversion and long-term player development.
• Tailor TOCA Training Plans to meet the needs and long-term development of the player.
• Uphold our service commitment to maintain a clean and clutter-free, friendly and outgoing, well-maintained, and visually appealing environment.
• Collaborate with the TOCA Training Manager to review and develop a plan for guest and client recovery.
• Model TOCA training standards through session quality, client pathways, and experience reviews.

Leadership & Team Development (25%)

• Assist with recruiting, training, and supervising trainers.
• Provide ongoing support and coaching opportunities to trainers.
• Ensure trainers are active, energetic, and engaging while following TOCA Training Methodologies.
• Ensure that all trainers and coaches adhere to safety protocols and facility policies.
• Partner with trainers on business plans centered around player goals and client development.
• Ensure trainer availability and schedules are in line with the TOCA Labor Model and to budget.
• Partner with the General Manager to provide an exceptional onboarding experience for trainers throughout their first 90 days.
• Review the Trainer Performance Report with staff on a weekly basis.

TOCA Culture (100%)

• Model, champion, and uphold our core values of excellence, integrity, innovation, and community to create a culture that resonates throughout the facility.
• Work with leadership to create and maintain a unified culture as well as a high level of staff engagement throughout the center.