Head Racquets Professional

General Purpose

Assists the Director in designing, planning and implementing racquets programs to include special events, clinics, and daily member play.

Essential Duties

• Oversees the activities of the racquets staff professionals and assists with staff training and performance development.
• Schedules the racquets staff professionals for duties both on and off the racquet courts.
• Assists the Director of Racquets in developing racquets club programs and special events.
• Plans all new member evaluations.
• Performs private and group racquets lessons to racquets club members and guests, as well as conducts seminars for members, as directed.
• Provides assistance to the Director of Racquets with operating racquets tournaments and charity events.
• Acts as liaison to the Team Racquets program, oversees all charges for practices, and acts as a conduit for all team communications.
• Works in concert with the Racquets Concierge to organize racquets members' games.
• Promotes the racquets department programs using sound business practices.
• Monitors business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
• Responsible for implementing and maintaining excellent service to achieve member and guest satisfaction.
• Responsible to assist Director of Racquets with interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
• Manages department members that may include, but is not limited to: Racquets Instructors, Racquets Shop staff, Maintenance staff and maintenance operations.
• Assures that effective orientation and training are given to each new associate.
• Assists with development of ongoing training programs.
• Regular and reliable attendance.
• Incorporates safe work practices in job performance.
• Performs other duties as assigned.

Education & Experience

• Associate’s degree (AA); and three to five years related experience as a Racquets professional/instructor; or equivalent combination of education and experience.
• Similar country club environment experience required.
• A university tennis playing background is preferred but not essential.
• A minimum of five (5) years of experience as a Head Racquets Professional, Head Tennis Professional, Director of Racquets, or in a similar leadership role is preferred.
• Pickleball teaching and programming experience is preferred.

Certificates & Licenses

• CPR, First Aid Certification.
• Certified Elite level USPTA or USPTR professional.
• RSPA Elite Professional certification (formerly USPTA Elite Professional) or equivalent professional racquets certification required.

Job Knowledge, Skill, and Ability Preferences

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• Possess U.S.T.A. rating of 4.5 or higher.
• Excellent communication and interpersonal skills.
• Demonstrated leadership experience managing racquets operations, staff, programs, and special events.
• Knowledge of and experience with both tennis and pickleball programming, instruction, and member engagement.

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.