Head of Technology & Business Systems

About the role

This role is critical for leading technology across multiple departments within Optimum, ensuring reliability and reducing dependence on individual expertise.

Responsibilities

• Build and execute a practical 12- to 24-month technology roadmap aligned with patient access, operations, growth, financial priorities and risk.
• Translate technical complexity into clear executive decisions: one issue, three viable options and one recommendation.
• Communicate risks, incidents, progress and changes before they surprise leadership or users.
• Run technology through the Optimum Operating System, including measurable objectives, Vital Metrics, disciplined decisions and documented learning.
• Lead critical incidents and personally diagnose unfamiliar problems when vendors or routine playbooks are insufficient.
• Establish sustainable coverage without becoming the permanent help desk or sole after-hours responder.
• Own the enterprise application portfolio, including system ownership, administrative control, permissions, costs, renewals, integrations, recovery and lifecycle recommendations.
• Connect applications through APIs, webhooks, SSO, SCIM, native connectors and automation platforms.
• Reduce duplicate entry, broken handoffs, shadow systems and manual work.
• Build technology support for Optimum's dashboards, Vital Metrics, FOCUS meetings and operating workflows.
• Put AI and automation into controlled production only where they deliver measurable value.
• Own the technical architecture of VoIP, UCaaS, SIP, IVR, routing, queues, softphones, SMS, fax, recording and communications continuity.
• Connect communications technology with CRM, scheduling and reporting systems.
• Lead and develop our tactical support technician.
• Build a narrow bench of strong specialists rather than depending on one generalist MSP.
• Define clear scopes, outcomes, documentation, knowledge transfer and accountability for every provider.
• Maintain company-controlled access so no employee or vendor becomes an institutional point of failure.

Requirements

Demonstrated leadership across broad enterprise technology environments.

Strong hands-on command of infrastructure, networking, identity, Google Workspace, Windows systems, telecom, security and incident response.

Experience owning business applications and connecting systems through APIs, webhooks, SSO, SCIM or automation tools.

Evidence of systems you personally stabilized, built or materially improved.

Able to explain technical decisions in business language.

Healthcare or regulated-environment experience preferred.