Head of Tech & AI - Americas & Chief Client Office
AXA XL’s Head of Technology & AI, Americas and Chief Client Office is a key senior executive, leadership team role in the Technology & AI function, accountable for acting as the strategic technology and AI partner to deliver for the Americas and the Chief Client Office leadership teams, in cooperation with the Tech & AI organization. The role ensures business strategy is translated into a coherent technology and AI roadmaps, aligning investment, engineering capacity, operating model change, and measurable outcomes. This leader shapes demand, challenges priorities, drives decision-making, and ensures delivery accountability within the Technology & AI function for the Americas and the Chief Client Office. Operating as a trusted executive partner, balancing innovation with value, risk, regulatory requirements, and operational resilience, this role reports to AXA XL’s Chief Technology & AI Officer with a dotted line to the Chief Executive Officer, Americas.
Responsibilities
- Act as the primary technology and AI partner to the Americas and the Chief Client Office shaping business direction through technology-led opportunities.
- Provide insights on AI disruption, competitor landscape, and modern digital and AI business models relevant to insurance.
- Translate complex technology concepts into commercial and operational implications for executive decision-making.
- Convert business strategy into a prioritized and funded technology and AI roadmap.
- Define the sequencing of initiatives based on value, feasibility, regulatory constraints, and delivery capacity.
- Ensure roadmaps integrate digital, data, AI, automation, and core platform modernization.
- Drive robust partnerships within the Tech & AI leadership team to ensure common principles, frameworks, and guidelines are deployed and executed with effective coordination across all disciplines in the function.
- Represent the Americas and the Client Office into enterprise technology investment forums.
- Own business unit-level investment cases, ensuring clarity of ROI, outcomes, and measurable benefits.
- Challenge the business on value definition and ensure initiatives meet enterprise architecture, security, and AI governance requirements.
- Own the technology and AI portfolio for the Americas and the Client Office, ensuring delivery performance, dependencies, and risks are actively managed.
- Hold delivery teams accountable for execution outcomes while ensuring the business fulfils its accountabilities (SMEs, process change, adoption).
- Provide clear reporting to Global Leadership Team partner(s) on delivery confidence, risks, financial position, and benefits tracking.
- Challenge and influence senior stakeholders with poise and composure, facilitating decision-making forums, resolving prioritization conflicts, and driving outcomes.
- Build alignment across business functions including underwriting, claims, pricing, finance, customer operations, and distribution.
- Drive enterprise AI adoption within the business unit, ensuring:
- high-value use cases are identified
- adoption and operating model impacts are planned
- workforce readiness is supported
- human-in-the-loop and control frameworks are implemented
- Ensure AI is embedded into workflows rather than delivered as standalone tools.
- Partner with Risk, Compliance, Legal, and Security to ensure delivery aligns to regulatory and control requirements.
- Ensure AI initiatives comply with Responsible AI, privacy, and model risk expectations.
- Ensure technology resilience and service continuity risks are visible and actively managed.
- Partner with Procurement and Technology leadership to shape vendor strategy aligned to business unit priorities.
- Support contract negotiations, supplier performance management, and strategic partnerships.
- Ensure commercial outcomes align to delivery outcomes and service performance.
Requirements
- Commercial Acumen: Keen understanding of business strategy, financial drivers, and operational performance levers. Able to challenge executives constructively and influence investment decisions.
- Technology & AI Leadership: Keen understanding of enterprise technology including:
- product engineering and agile delivery
- cloud platforms and modern architecture
- data platforms and AI enablement
- automation and workflow transformation
- Delivery & Portfolio Discipline: Excellent portfolio and program oversight capability. Ability to balance competing priorities, resource constraints, and dependencies. Robust governance, reporting, and delivery confidence management.
- Risk & Regulatory Mindset (Insurance Context): Keen understanding of regulated environments and technology control frameworks. Awareness of Responsible AI, data privacy, and model risk management principles.
- Relationship Management & Leadership: Ability to build deep trust across business and technology. Excellent conflict resolution skills and ability to drive alignment across competing agendas.
Benefits
- Inclusion:
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability, and inclusion with 20 Chapters around the globe.
- Robust support for Flexible Working Arrangements.
- Enhanced family-friendly leave benefits.
- Total Rewards: AXA XL’s Reward program covers health, wellbeing, lifestyle, and financial security, providing competitive compensation and personalized, inclusive benefits that evolve as you do.
- Sustainability:
- Valuing nature: Protecting and restoring natural ecosystems, increasing biodiversity awareness.
- Addressing climate change: Building a net zero strategy, developing insurance products and services, advancing thought leadership and investment in societal-led solutions.
- Integrating ESG: Incorporating ESG considerations into internal processes and practices, training colleagues, engaging external partners, evolving sustainability governance and reporting.
- AXA Hearts in Action: Volunteering and charitable giving programs, including Matching Gifts, Volunteering Leave, and the annual Global Day of Giving.
- Competitive retirement savings plan, health and wellness programs, and learning opportunities to hone professional skills.
Pay
The U.S. base salary range for this position is $210,000 to $250,000 USD. Actual pay will be determined based upon the individual’s skills, experience, and location.
About Us
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals, and even some inspirational individuals, we provide re/insurance solutions. By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, we deliver top client service across property, casualty, professional, financial lines, and specialty.