Head of Supply
About the role
We are seeking a senior leader to own and scale the supply side of our DaaS marketplace. This role is responsible for building a globally distributed, high-performing EC network that can meet fast-moving demand while scaling efficiently over time. This is a highly cross-functional and strategic role that goes beyond traditional growth or partnerships.
Responsibilities
Own global supply strategy and execution
Build and scale a high-quality EC network to meet current and future demand
Balance short-term delivery needs with long-term capacity planning
Lead BPO ecosystem and international expansion
Develop and manage BPO partnerships and global sourcing channels
Expand supply footprint internationally while managing geo and concentration risk
Build predictive capacity planning and marketplace health system
Evolve supply from reactive fulfillment to forward-looking capacity model
Leverage analytics to drive insights and actions that improve marketplace responsiveness and efficiency
Drive multi-channel supply growth
Scale paid, partnerships, referral, and organic acquisition channels
Establish strong unit economics and continuously optimize funnel performance
Own strategic partnerships
Identify and build partnerships (BPOs, universities, training programs, etc.) that drive scalable supply growth
Partner on EC experience and retention
Ensure a seamless end-to-end experience across the EC lifecycle
Align closely with GTM and Delivery
Partner with GTM to respond to short sales cycles and rapidly evolving demand
Build systems that enable fast ramp-up and ramp-down of supply
Hire, develop, and lead a high-performing team across supply, partnerships, and operations
Requirements
8+ years of experience in marketplace, growth, operations, or related fields
5+ years of experience leading teams, including senior or cross-functional leaders
Proven experience building and scaling global supply networks, including partnerships and/or BPO models
Strong analytical skillset, with experience building capacity models, forecasting systems, and data-driven decision frameworks
Experience operating in fast-paced environments with short sales cycles and dynamic demand
Demonstrated ability to create clarity and prioritize effectively in ambiguous environments
Excellent communication skills, with the ability to translate complex systems into clear, actionable insights
Strong business judgment, including managing risk (geographic, channel, operational) and balancing short- and long-term tradeoffs
Entrepreneurial mindset with a bias to action and ability to scale from 0→1 and 1→n