Head of Strategy & Operations

Key Responsibilities

• Lead the Strategy & Operations Function
• Lead and develop the S&O team (~10 FTEs)
• Own the S&O roadmap, prioritization, operating cadence, and quality of output
• Coach and develop the team — without micromanaging
• Lead Strategy, Analysis, and Executive Decision Support
• Diagnose and structure SafeRide’s most ambiguous, high-stakes operating and strategic problems
• Build models, analyses, and executive-ready recommendations that drive major business decisions — personally when needed, not just through the team
• Partner directly with the COO to shape operating strategy, prioritize the highest-leverage work, and move executive conversations from discussion to decision
• Improve Operations Scalability and Performance
• Identify and solve operating constraints across Member Services, Client Services, Network Management, Routing, and related teams
• Improve people, process, tooling, workflows, management systems, and operating discipline
• Translate ambiguous operating problems into clear workplans, owners, metrics, decisions, and scalable processes
• Influence cross-functional teams without direct authority through data, judgment, communication, and operating credibility
• Improve Client Economics and Profitability
• Optimize mode mix, ride assignment logic, provider allocation, benefit utilization, and prevention/control motions
• Partner with Operations, Client Success/Growth, and Finance to convert profitability opportunities into operating changes
• Translate Operating Reality into Product and Tooling
• Leverage Serve as the translation layer between frontline operating reality and the Product/Engineering roadmap
• Help Product identify the real business problems behind operational pain points and prioritize the highest-leverage tooling opportunities
• Measure whether shipped solutions actually reduce operational drag, improve workflows, or create better business outcomes

Required Background

• 8–10 years of total experience in strategy, operations, consulting, or a combination
• Strong consulting foundation — MBB (McKinsey, Bain, BCG) is strongly preferred
• Post-consulting experience leading a Strategy & Operations, BizOps, or Strategic Operations function at a high-growth, top-VC-backed startup
• Promised track record managing and developing people; comfort leading high-autonomy operators through influence and standards, not micromanagement
• Demonstrated ability to use data — Excel proficiency is non-negotiable, and you should be the kind of person who reaches for the spreadsheet before reaching for the meeting
• Communication range across executives, peers, and frontline operators — you can run a working session with the COO at 9am and a process review with the Call Center at 2pm without changing your effectiveness
• Willingness to operate as a true player-coach — still building the model, cleaning the data, or writing the memo when the work requires it

Preferred Background

• MBA from a top program or equivalent achievement signal
• Post-consulting experience leading Strategy & Operations, BizOps, Strategic Operations, or similar at a high-growth, VC-backed company
• Experience scaling a team, operating function, or company through a meaningful growth phase
• Experience working directly with C-suite or senior executive leadership
• Familiarity with healthcare, logistics, transportation, marketplaces, or regulated operating environments
• Advanced Data Skills (SQL, Python, R, etc.)