Head of Strategy & Operations

Accountabilities

You will lead the Strategy & Operations function and act as a key partner to senior leadership. You will own strategic initiatives, improve operational performance, and build scalable systems that support long-term growth.

Lead and develop the Strategy & Operations team, establishing priorities, operating rhythms, quality standards, and a culture of accountability.

Partner with executive leadership to identify, structure, and solve the organization’s most complex strategic and operational challenges.

Build data-driven analyses, financial models, and executive recommendations to support high-impact business decisions.

Work closely with leadership to define operating strategies, prioritize initiatives, and convert discussions into measurable actions.

Identify operational constraints across service delivery, network management, routing, and related areas, developing scalable solutions.

Improve processes, workflows, tooling, management systems, and operational discipline to increase efficiency and performance.

Translate ambiguous challenges into structured plans with clear owners, metrics, timelines, and expected outcomes.

Optimize profitability through improvements in resource allocation, operational models, utilization strategies, and business processes.

Partner with Finance, Operations, Client Success, and Growth teams to turn business opportunities into operational improvements.

Work closely with Product/Engineering to translate frontline challenges into technology opportunities.

Evaluate the impact of new tools and solutions to ensure they improve workflows, reduce operational friction, and deliver business value.

Remain hands-on when needed by building analyses, reviewing data, creating recommendations, and supporting critical initiatives directly.

Requirements

• Experienced strategy and operations leader with a strong analytical foundation, executive presence, and the ability to drive change in complex environments.
• 8-10 years of experience in strategy, operations, consulting, business operations, or a related field.
• Strong consulting background, with experience from leading strategy consulting environments strongly preferred.
• Experience leading Strategy & Operations, BizOps, or Strategic Operations functions within a high-growth organization.
• Prominent ability to manage, mentor, and develop high-performing teams through influence, autonomy, and accountability.
• Strong analytical capabilities with advanced Excel skills and the ability to build data-driven recommendations.
• Experience using data to solve business problems and support executive decision-making.
• Excellent communication skills with the ability to collaborate effectively with executives, peers, and frontline teams.
• Ability to operate successfully in ambiguous environments where problems require definition and structured problem-solving.
• Comfortable working as a player-coach who can both lead teams and personally execute critical analytical or operational work.
• Experience partnering directly with C-suite or senior leadership teams.
• MBA from a top program or equivalent achievement preferred.
• Experience in healthcare, logistics, transportation, marketplaces, or regulated industries is a plus.
• Advanced data skills in SQL, Python, R, or similar tools are preferred.

Benefits

• Competitive compensation package aligned with experience and qualifications.
• Fully remote work opportunity within the United States.
• Opportunity to take ownership of a high-impact leadership role within a growing organization.
• Direct exposure to executive leadership and company-wide strategic initiatives.
• Ability to influence operational transformation and long-term business growth.
• Collaborative environment with cross-functional partnerships across business and technology teams.
• Opportunity to lead and develop a talented Strategy & Operations team.
• Professional growth opportunities within a scaling enterprise organization.