Head of Small Business Banking

What You Will Do Everyday

The Head of Small Business Banking is responsible for establishing and leading the new Small Business Banking division. Key responsibilities include:

• Strategic Vision & Execution: Set the strategic vision, roadmap, and operating plan for SMB Banking. Own the segment P&L and define market expansion strategies.
• Product Innovation: Revamp deposit product offerings, modernize payments, and deploy digital cash-flow tools. Lead the small-business lending function, overseeing systems and personnel.
• Customer Acquisition & Digital Strategy: Own the digital customer acquisition strategy and online lending funnel. Partner with Marketing and Virtual Branching to enhance digital brand positioning and onboarding processes.
• Data Strategy & Member Service: Build a data strategy for SMB segmentation and lifecycle management. Deploy AI-powered insights and train staff to use AI responsibly to deepen member relationships.
• Community Engagement: Serve as the face of Interra’s small business banking in local communities. Regularly engage with Main Street businesses, chambers of commerce, and local business associations.

How You Will Make An Impact

Key contributions include:

• Strategy & Leadership: Model hands-on leadership for your team, ensuring they are recognized as trusted advisors and partners to small business owners.
• Product Innovation: Lead product innovation across deposits and payments, revamping SMB deposit portfolios and modernizing payments.
• Lending Oversight: Provide strategic oversight and accountability for the small-business lending function, including credit policy, underwriting, and portfolio management.
• Digital Customer Acquisition: Own the digital customer acquisition strategy, improving conversion, time-to-decision, and digital brand positioning for SMB.
• Community Engagement: Serve as the face of Interra’s small business banking in local communities, regularly engaging with Main Street businesses, chambers of commerce, and local business associations.

Experience & Qualifications

Required qualifications include:

• 7-10 years of experience in deposit product management, small business lending, or business banking leadership.
• Bachelor’s degree in Business, Finance, Management, or related field (or equivalent experience).
• Valid driver’s license.

Preferred skills include:

• Advanced proficiency in Microsoft Office.
• Demonstrated knowledge of credit union regulations, products, policies, procedures, and services.
• Ability to analyze and interpret financial and statistical data.
• Interpersonal skills to represent the credit union in a professional and positive way, both internally and externally.
• Exceptional level of commitment to the Interra mission, vision, and objectives.

Competencies

Essential competencies include:

• Drive Engagement: Motivates and fosters an inclusive environment that promotes optimal performance and commitment to the Interra mission, vision, and objectives.
• Functional Expertise: Possesses sufficient technical and professional skills or knowledge in position-related areas, keeps up with industry trends, and actively seeks opportunities for growth.
• Interpersonal Savvy: Relates to and connects with diverse individuals and groups at all levels within the organization, building appropriate relationships and rapport with members and external partners.
• Process Management: Determines necessary processes, organizes people and activities effectively, separates and combines tasks into efficient workflows, and simplifies complex processes.
• Resourcefulness: Mobilizes and deploys resources effectively and efficiently to achieve objectives.
• Strategic Agility: Anticipates future possibilities and trends, creating competitive strategies and plans.

Physical Requirements

Must be able to:

• Bend, sit, and stand for prolonged periods.
• Lift up to 10 lbs occasionally.
• Climb and descend stairs in an emergency situation.
• Operate routine office equipment.
• Work extended hours or travel off-site as required.
• Work in a climate-controlled shared work area with minimal noise.

Mental & Emotional Requirements

Must be able to:

• Perform job functions independently or with limited supervision.
• Read and carry out various written instructions and follow oral instructions.
• Complete basic mathematical calculations, spell accurately, and understand computer basics.
• Speak clearly and deliver information logically and understandably.
• Deal calmly and professionally with numerous different personalities from diverse cultures.
• Handle multiple, simultaneous, and changing priorities.
• Exercise highest levels of discretion on both internal and external confidential matters.

Why Join IN

Join IN because:

• We foster a positive work environment that promotes engagement, growth, and fun.
• We offer competitive salaries, performance-based incentives, and bonuses.
• We provide comprehensive benefits, including health insurance, 401(k) matching, and paid time off.
• We encourage community involvement and participation in local events and initiatives.

To learn more about the role or the application process, please contact Ali Barden, AVP Talent Acquisition and Retention Lead at alib@interracu.com.