Head of Security Platforms

Job Location: Suquamish, WA 98392 | Full Time | Any Shift

About the Role

Processes all cash transactions while providing spectacular customer service. Performs duties in accordance with applicable gaming regulations and policies and procedures.

Responsibilities

• Performs all duties within the rules and regulations of Cage Slots Operations consistent with employee handbook.
• Receives and exchanges cash, checks, gift certificates, gaming chips, slot tickets, and other vouchers from guests.
• Maintains physical custody of the Cashier’s inventory of currency, coins, tokens, forms, documents and records transactions accurately at a cashier station or working on the gaming floor.
• Handles fill and credit transactions.
• Processes cash advances and check cashing.
• Maintains payroll check cashing registry.
• Performs all duties in accordance with spectacular customer service standards.
• Responsible for signing in and out necessary keys for assigned shift.
• Performs basic troubleshooting on Player Terminals when rotated to floor.
• Cashes out jackpots under the direct supervision of the Supervisor/Cashier.
• Effectively, efficiently and professionally communicates with coworkers using electronic media.
• Responds to customer questions and disputes.
• Ensures that all player terminals are serviced in a timely manner.
• Maintains floor cleanliness to project a positive image.
• Serves as a cashier/floor attendant breaker when assigned.
• May disburse prepared bank rolls.
• Communicates via telephone for technical assistance regarding the check cashing system and credit card advances.
• Other duties as assigned.

Skills

• Completes large volume cash transactions and documents regularly and accurately.
• Demonstrates good problem-solving skills, including handling stressful situations and guest disputes.
• Excellent math skills.
• Excellent customer service.
• Ability to work well with guests and other employees.
• Ability to communicate both in writing and verbally.
• Good attendance habits.
• Public relations skills.
• Ability to follow directions.
• Ability to troubleshoot basic gaming machine functions.

Qualifications

• High School Diploma or GED required.
• Cash handling experience preferred.
• Minimum of two (2) years large volume cash handling experience is preferred, coupled with a fast-paced business environment.

Job Conditions

• Working in a crowded, loud, smoke-filled environment.
• Guest interactions may become stressful.
• Frequent interruptions and working evenings, weekends and holidays, including working a rotating schedule.

Physical Requirements

• Manual and finger dexterity for operation of computers, works in a confined space within gaming machinery and cash process equipment.
• Ability to lift 25 lbs.
• Requires sitting and/or standing for extended periods of time.